Absolute TRASH

Took advantage of an elderly woman living on her own moving across the country. Strung her along, told her her car would be delivered on Saturday and then they showed up a day early and CHARGED her extra because she wasn’t staying at the address yet and they had to change the drop off location. Then changed drop off of items multiple times,finally pushing to 5 AM the day after expected leaving her to SLEEP ON THE FLOOR, wanted extra money again. TRASH.

DO NOT USE THIS COMPANY!!!

This is a scam and they will continue to call you over and over even after you have already told them you went with another moving company. I did my research before selecting a mover and they just won't stop bothering me. Every day it's a new person harassing me and they continue to talk over me rudely stating I won't find a better company. It's to the point of my filing a complaint with the BBB. Any reputable company doesn't need to beg for business and talk down on other companies...yet this company does. They refuse to accept that they have terrible reviews and that's why I'm not using them, so now they are just bombarding me with calls and texts from different numbers.

SCAM!!!

SCAM ALERT. Things I wish were fully explained beforehand: - The company ONLY hires third party movers and sets pick-up date. The agent you speak to is getting paid COMMISSION who reels in the broker’s fee and gets you to sign contract. Moving truck charge is loosely based on a few questions about items to guess the truck space needed (computer program that generates the quote.) - ANYTHING needed after this is not and will not be provided by them. You now must handle the rest of the move with the third-party movers if you can contact them. If you need status on your items, this company does not provide it. You will have to attempt to contact the third-party movers. - UPCHARGE IF your items exceed the quoted space AND/OR if the movers cannot or will not arrange the items in an efficient way within quoted space. (I could see more square footage available in the truck that I paid for, but the movers couldn’t figure out how to arrange items to fill the space and had to use more space and charge me more. I’m sure that was convenient for them. I cannot handle the items myself or I would have tried to rearrange. I had to let them over charge me and drive off – I must move today.) - The estimated delivery date of your items is meaningless. They will give you a date but movers legally have 30 days to deliver and will use the entire month with no apparent reasoning. My items were to arrive within 3-10 days max and was delivered in 3-4 weeks. - Once delivered you must look through all items to sign off that all items were delivered – even though they have an inventory list they can use to do it. Once they leave they will do nothing to accommodate any missing or damaged items. They say they are licensed and insured – this means nothing. Moving brokers are a SCAM. I will warn everyone who moves about them. They use every excuse or reference the fine print but there is no excuse for the experience I had with this company especially with an out-of-state move that is already stressful. I was in a personal crisis for my safety and needed to move asap otherwise I would have spent more time researching. Save yourself money, time, and frustration! Hire local help, get a U-Haul, do it yourself, this company is not and should not be an option! Good luck fellow movers.

DO NOT BOOK WITH SAFESHIP

They lie from the very beginning - they will not be transparent about the cost and will upsell you throughout the whole way. My move more than doubled after initial booking. When I told customer service repeatedly that the sales person, Joseph, lied to me - they kept blowing me off and asking me if I had it in writing. I told them to review the phone records because he said it would arrive on an exact date. Also the company that picked up my move was a major issue too. They scheduled delivery and never showed up! When I tried to contact them they were unresponsive. When I did get in contact with them, they were not remotely helpful. DO NOT BOOK WITH THIS BROKER.

Lied to about services and then uncharged on day of moving

*** I am taking this from my BBB review. Please note their response, which highlights how Safe Ship Moving Services treat their clientele and how they chose to address me for public viewing all the while never addressing their short comings in not providing our move with the necessary cubic footage and allowing the movers to upcharge us by 8k and honoring their own "Bidding Estimate" within their own policy (website below). https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf If there was a way to give them negative stars I would.DO NOT USE THIS "SERVICE COMPANY" THEY ARE FRAUDS AND CONS To start, I want to define the word Broker. A broker is an individual or firm that acts as an intermediary between an investor and a securities exchange. A broker can also refer to the role of a firm when it acts as an agent for a customer and charges the customer a commission for its *************************** responsibilities of a Broker include providing excellent customer **********************, closing deals, and processing documentation after the sales process is complete. Safe Ship pretends to be a brokerage service, but fails to follow through to the end of a transaction. By definition, this excludes them from being a "broker. The two parties have to agree upon and execute whatever service they provide to the client for a deal to actually be "brokered". My wife and I were moving from central ******* to ******* in early December. I got the "we can move all that for you" spiel and assurance from a Safe Ship representative. The day of the move, a day AFTER the agreed upon date, the movers show up with a FULL truck despite the fact that we had reserved 906 cubic feet and had several verbal guarantees that our belonging would be at our house in ******* by end of that week. The truck was only able to store ~300 cubic feet and I was told by the mover that they could get a truck there by Friday (the day that our belongings were supposed to arrive). We were then told that because they would need to bring another truck it would cost us an additional 8K. I rejected the movers and sent them on their way, but Safe Ship they decided they did their jobs and had no intention of refunding my money. When we explained why they had not in fact done their job, the representatives (yes, multiple) could not define broker, demonstrating that they did not understand the most basic part of their job. They are frauds and I recommend perusing legal service. Safe Ship Moving Service Response 04/04/2023 Your payment to Safe Ship Moving Services is a broker fee for dispatching and assigning a licensed, insured, and bonded motor carrier. The carrier was dispatched to your pickup location, and you were well outside of the agreed-upon cancellation window from us, your broker. Signing contracts might seem straightforward, but it's a process that shouldn't be taken lightly. Your signature is a **** that identifies you and reflects your consent. Essentially, your signature means that you have read the agreement, agree to its terms and conditions, intend to enter into the agreement, and are legally authorized and mentally competent to do so. If you wish to cancel your pickup or refuse service with your assigned carrier, then that is, of course, your option. Your non-refundable broker's fee could have been allocated to a move credit to avoid forfeiting your payment, but you declined." I urge anyone thinking of using this company to reconsider, they are unprofessional and terrible middle men. DON'T waste your money or time on them, they are cons and thief's and they clearly are proud of it. Don't take my word for it look them up on BBB https://www.bbb.org/us/fl/boynton-beach/profile/moving-brokers/safe-ship-moving-service-0633-90590861/customer-reviews

Liars and thieves

Your stuff will definitely not be safe with them. Either will your money. They will lowball you a quote even though you are completely up front about how much stuff you have just to win your job. I ended up paying three times the amount I was originally quoted upon pickup of my stuff when I was left with no other options because we had to be out that day. Our stuff was loaded into one truck and then unloaded and reloaded into another truck without our knowledge and it was completely mishandled. All of our stuff was jammed into this other truck and way less cubic feet were used. On top of that, we lost a quarter of our property during this move because of either how they handled it when they were unloading at the warehouse or it being delivered with someone else's goods. The staff is completely unsympathetic for any financial hardship they cause on you or your missing property. Do not use them.

Horrible experience

Horrible customer service, very rude to me and rip off! Never again. Please go somewhere else when looking for a mover. Was dealing with this one guy, the Signed estimate was for a 10x20 unit but then dealt with someone new and He said, "so, you have a 10x8 unit," which I replied no, never said that. Always said a 10x20 unit, so of e course now trying to charge more. He got very rude and defensive so I told him if he keeps talking that way to me and interrupting me I will have to hand up on him. I finally did. Since they're just the broker, the mover called me and I explained how rude they were and he said they have gotten several complaints. Now I'm afraid my deposit with Safe Ship is gone, $700 worth, since they are having me deal with the movers directly.

Do no use Safe Ship

Moving broker, when things went VERY wrong with the movers they assigned (MC Movers), I was told I could only submit a complaint via email, which I did, but never received a response. Safe Ship estimated very low, movers charged $2k more. Read your contract VERY carefully, as you can not pack items in your dresser drawers etc. EVERYTHING must be packed in boxes, including yard items, hoses, rackes etc. Then your items are moved from truck to truck to truck. Mine changed trucks /drivers 3 or 4 different times which of course lead to broken furniture and lost items. Final delivery driver was very rude, and again, Safe Ship will do NOTHING to help you file a claim. They will not even acknowledge your complaints about Safe ship. Over all - extremely disappointed. Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Doesn’t deserve one star

Ripped me off. Negotiated discounted rate. Offloaded my job to a third party who unsold me $6k to pick up less items than planned. Then dropped $5k worth of tvs and offered me $73 to replace. The worst company I’ve ever come across ethically, professionally and capability wise. Avoid at all costs - there are better people out there who care and need your business. I literally watched the guy spin my tv like a pizza and drop it. Totally destroyed and they do not care.

Not transparent and willing to help

Company did not enter the estimates correctly onto their DOT website or whatever they call it for estimated packing, assume customer knows everything about the load brokerage side and refused the partial compensation requested for their fault, not their contractors or the customers. They threatened to pull the load from the movers upon arrival when they informed the broker of the amount being different and the brokers’ item list being incorrect even after the video tour with the broker. Do not recommend this broker, go directly through Supreme Relocation instead!