Didn’t even use them, won’t stop calling

I looked into using this company, now they won’t stop calling and texting me. I’ve asked multiple times for them to stop contacting me, now they are using different numbers. This is harassment. Just because I gave you permission to contact me in the beginning, does not mean you can continue to harass people that looked into using your company. I have about a dozen numbers now that they have texted and called me with. STOP CONTACTING ME!!!

Considerate

I had a good experience with everyone in this company. It was extremely important to me that my china cabinet was taken care of, it was passed down from my grandmother. It made it to my new house in one piece, it was wrapped up perfectly. I am so happy with the service from Safe Ship.

Horrible company

Stay away! Run from this company! Bait and switch tactics! They do low estimates and then all the sudden the price was higher. The sales department lies about how long the delivery should take….all the sudden they now say per “x” regs you cant file a claim until “y” days. So in reality the estimated date is another way to bait you in.

Pricey but Efficient

All in all Safe Ship was great to work with. Customer Service updated me every time I called in as to the progress of my furniture. After my stuff was delivered, I inspected it and had no damaged items. The only bad part about Safe Ship was the price. I guess I would rather pay more to be sure my items are with a good carrier who is getting the job done quickly and safely rather then get my stuff late or damaged just to save a few bucks.

One star only because zero isnt an option

These guys are SCAMMERS. BEWARE! scheduled my move for $5k. Then they jacked the price, the day before my move, to almost $10k, citing that it was “more stuff than they initially thought”. Fine. Fine. Upsells and bait/switch i can live with. What could be worse? They didnt show up. THREE TIMES. Just lies and misdirections and asking us to wait longer. We spent a total of three full days waiting for movers THAT NEVER CAME. Ended up cancelling (youre damn right we got our money back) and hiring movers on our own, which was cheaper anyway. Seriously stay away from this company.

NIGHTMARE!

BEWARE. My items were delivered a week after the day we had decided for delivery. Additional fees added post-quote. Items were damaged or were never delivered at all. MY furniture was scratched and punctured. Boxes were damp/wet. One of my boxes never even arrived. The missing box had precious memorabilia inside that is invaluable and can never be replaced. Communicating with them about the missing box has when worst part. The two women I've spoken with are aggressively rude, lacking any sense of empathy or human decency. They literally couldn't care less. I don't know what makes them so entitled to treat someone with such disrespect, but I know that they were not raised right! Safe Ship and their partnered company Cosmos Van Lines are liars, crooks, thieves, and bad humans. DON'T TRUST THEM WITH YOUR BELONGINGS. I'd rather light my stuff on fire than pay these people 1,000's of dollars to lose and destroy it.

Bluffers in the market

All that I would say is Stay away. Dangerous money grabbers. Very tactic team that are trained to bluff you. Lies after lies. Adam Stone (904) 544-8498 Logistics Coordinator. Not sure even the person name is right or not as he never responded. This guys initially talk about others merchants as if showing they are obedient. Don't get into these people words. I lost almost my around lot of my money just because I dealt with these guys. All sales person, manager and other teams are well trained to suck your money.

Stay away

I was quite dissatisfied with the moving company that was chosen. This firm was completely unprofessional and made my relocation quite difficult. If I hadn't been on a deadline to relocate, I would have instructed them to leave my house. The guy in charge of the move called us the day before and informed us to write the money order out to First Choice Movers; but, when they arrived at our house at 6 p.m., they said they couldn't accept the money order and that they only accepted cash. To get the driver to accept the money, I had to spend approximately two hours phoning back and forth to the firm. The driver then called me a liar, claiming that the owner had told him to give them cash. One of the movers was listening to music on his phone. We've moved many times previously and are familiar with the procedure. The movers lacked inventory paperwork and stickers. We were required to create our own inventory sheet. They were deceptive when the Uhaul was weighted out. They poured petrol in the truck and stayed in it while it was weighed.

**WARNING** READ THE FINE PRINT

Where do I start?... With the multiple up-charges, extremely delayed delivery, inability to fit all my items in the truck, lies after lies. Overpromise and Underdeliver- literally. My move was from CO to PA, 1800 miles with roughly 1600 cu ft of household goods. Safe Ship (the broker) hired Rhema Transportation Service LLC to move my items. Rhema loaded my items in CO on Aug 20th and I set a delivery date in PA for Aug 31st, giving them plenty of time to make the trip. What Safe Ship does not tell you is that the delivery date you put on the contract is the "First available delivery date" and the company has up to 30 business days after to deliver your goods. Shame on me for thinking I was working with a reputable company that cares about their clients and would deliver my goods in a timely manner. Nope, it took them OVER a month after moving into our new home to see our items delivered. Leaving my family including my pregnant wife and 2 year old without any furniture/toys/kitchenware and having to sleep on a blow-up mattress while this horrendous company sat on their hands saying "there is nothing we can do about it." We were left completely helpless and were fed multiple different stories/excuses as their updates made no sense and they could never tell us where our goods were and when we could expect them. Safe Ship initially quoted me a price that was competitive with others received. After the final inventory call only 2 days before pickup their algorithm thought that that the cubic ft would be about 500 more so they wanted to charge me an extra nearly $5,000 more. I decided to sell some items to lower the up-charge to only $3,000 more. Even after being completely honest with my inventory list, the truck they brought for pickup still did not fit all my belongings and I had to sell more items privately that they left behind. The driver for Rhema who picked up my items specifically told me that the truck they loaded was going straight to PA and it will be ready for delivery when we are ready for it. That was a complete lie and this is when the stories/excuses/lies started. The first story we were told was that the truck actually went to a storage facility in TX. Then a week later we were told that the truck broke down at the CO/KS border. Then after weeks have now past and still no updates/delivery date estimated, we were told the truck broke down again and was out of commission for a few days. Once we were updated that it was back on the road we were told they hit traffic/accident and the delay would be an extra 2-3 days. Are you kidding me!..A traffic delay might take 2-3 hours, not 2-3 days. Lie after lie. When we finally got our items delivered on Oct 4th, I found out the driver worked for a completely different company (MB Transportation) and said he picked up my items in a storage facility in CO on Friday and had it delivered on Monday…Why couldn’t that have gotten done a month ago!!?? Apparently what happened is after Rhema sat on their hands for over a month, they finally sold the contract to a different company…Why couldn’t Safe Ship negotiate that for me!!?? Throughout this process, Rhema did not answer their calls and all the numbers provided had full voicemail boxes where we could not leave messages. Safe Ship did answer most the calls but all I got from them is "there is nothing we can do" because at that point we were under the mercy of the transportation companies. This has absolutely the worst business experience I have ever been associated with. Reading other reviews, apparently I am not the only one who has experienced this and these companies need to be brought to justice for putting their clients through pain and agony of being lied to over and over and left helpless without their personal belongings. I have certainly learned my lesson and I hope you take the advice and look elsewhere for your moving services.

Unskillful

Moving from two states away may be exhausting! You want to work with a firm that is dependable, trustworthy, and efficient. This firm embodies all of those qualities and more! They handled all of the work, allowing me to focus on other aspects of my major relocation. I couldn't have asked for a more professional moving experience!