Average Service Price
Stay away- DO NOT USE
Do not use this company. Under any circumstances. At All. Every negative review is accurate. And it's the same thing. They quote one price then jack it days before the move and refuse to return your deposit. When we initially spoke with the representative on the phone we went over everything in the house and gave us what I now realize was a VERY low estimate. I hoped that by speaking to someone I thought knew what they were doing, it would be more accurate. It wasn't even close and then doubled our moving cost as we went over everything. We acknowledge we had some additions not originally on the list and the cost might increase slightly but he completely underestimated the packing and cubic feet which totally threw off the initial "estimate". We even removed these items to see if the quote would get lowered and it did not, at least not substantially. It's either unprofessional, incompetent or deliberately misleading. Because they never follow up until 3-5 days before the move they claim they wont return the deposit since it's outside the cancelation window. After the initial call there was a lot of pressure to secure the move and they never set up a facetime or in person review to provide a more accurate quote (not an estimate), not something that will balloon up days before the move. Low balling initial estimates completely misleads the customer and, as I'm sure in many other cases, prevents consumers from seeking other quotes. Our consultant even confirmed as much that initial estimate was very inaccurate. What we have found out and realized is this more the business model than actually moving people. They are also a broker and NOT the actual movers. You're better off finding an actual mover who will at the very least view the items. The bait and switch and screw the customer is a feature, not a bug
-5 Stars if possible
A very very shady company, we were screwed from one of the biggest moving company therefore we called safeship. I gave them a list everything that was in the house, including a baby grand piano that would require disassembly and I would supply piano board. The shady salesmen NICK told me everything I want to hear, 26 ft truck dedicated for us with at least 3 movers. What came was a 26 ft truck half full with someone stuff, 2 movers that did NOT speak any English, they had no idea how to move a piano. There was no way all of our stuff would fit into that truck that was already half full. I escalated to safeship and they do not give me any support or any escalation about the issue at hand and we had to be out of the house in less than 24 hours. I had to get a U-Haul on top of that and had to pay a premium. I escalated to safeship that we needed more mover and they kept telling us more will be coming that knew how to take the piano apart and they never came. I had to take the lead on this, I gather my friends and the movers and have them watch a video on youtube on how to disassemble a piano and we were able to do it. This was AGREED upon when I signed up. It even shows on my documents that I've signed. ANyways, long story short, between the movers , myself and my friend we were able to disassemble and move it on the truck. They should be paying me some money back since I lead this effort. This company just sucks!
Do not use this company!!!
I hired Safe Ship to coordinate a small move, sending furniture from UT to RI. This was a HUGE mistake. First, let's talk cost, my estimate was approximately $3800 as this is their lowest level, I was told from my inventory I was about 50% under the volume for the move and there should not be any additional charges. Not true, I had to pay an additional $650 to the carrier they hired. When I called I was told if they could not get the delivery scheduled for when I was going to be in RI that they would store the furniture for up to 30 days free of charge. Not true, I had to pay an additional $250 to store the furniture as it did not make it when I had planned to be. In addition to that, I also had to pay another $600 for the reschedule the delivery; this was never communicated to me at the time of booking, but then if I wanted to get the furniture back I had no choice. In the end I would have been better off to go with a regular moving company as the price would have been cheaper. What you are told by Safe Ship employees when booking is a complete LIE. If you choose to use this company I recommend you fully READ the pages of the legal contract in detail and perhaps hire an attorney to review. I have made numerous moves over the last 30 years and I have never had the issues I had with working with Safe Ship. I did read reviews and did some research on the company beforehand but did not dig deep enough as most of the reviews were very high so I stopped. My bad. In summary, do your self a favor and use someone else. They will literally steal from you.
from Virginia Beach to Virginia Beach
This is a SCAM, they pay for good reviews but will steal from you. They will start with a nice quote and then call a week before the move for a QA, at this time they will ask for a 2nd down payment, I should have stopped at this red flag. Then the day of the move the price will double.
Took advantage of an elderly woman living on her own moving across the country. Strung her along, told her her car would be delivered on Saturday and then they showed up a day early and CHARGED her extra because she wasn’t staying at the address yet and they had to change the drop off location. Then changed drop off of items multiple times,finally pushing to 5 AM the day after expected leaving her to SLEEP ON THE FLOOR, wanted extra money again. TRASH.
DO NOT USE THIS COMPANY!!!
This is a scam and they will continue to call you over and over even after you have already told them you went with another moving company. I did my research before selecting a mover and they just won't stop bothering me. Every day it's a new person harassing me and they continue to talk over me rudely stating I won't find a better company. It's to the point of my filing a complaint with the BBB. Any reputable company doesn't need to beg for business and talk down on other companies...yet this company does. They refuse to accept that they have terrible reviews and that's why I'm not using them, so now they are just bombarding me with calls and texts from different numbers.
from Phoenix to Phoenix
SCAM ALERT. Things I wish were fully explained beforehand: - The company ONLY hires third party movers and sets pick-up date. The agent you speak to is getting paid COMMISSION who reels in the broker’s fee and gets you to sign contract. Moving truck charge is loosely based on a few questions about items to guess the truck space needed (computer program that generates the quote.) - ANYTHING needed after this is not and will not be provided by them. You now must handle the rest of the move with the third-party movers if you can contact them. If you need status on your items, this company does not provide it. You will have to attempt to contact the third-party movers. - UPCHARGE IF your items exceed the quoted space AND/OR if the movers cannot or will not arrange the items in an efficient way within quoted space. (I could see more square footage available in the truck that I paid for, but the movers couldn’t figure out how to arrange items to fill the space and had to use more space and charge me more. I’m sure that was convenient for them. I cannot handle the items myself or I would have tried to rearrange. I had to let them over charge me and drive off – I must move today.) - The estimated delivery date of your items is meaningless. They will give you a date but movers legally have 30 days to deliver and will use the entire month with no apparent reasoning. My items were to arrive within 3-10 days max and was delivered in 3-4 weeks. - Once delivered you must look through all items to sign off that all items were delivered – even though they have an inventory list they can use to do it. Once they leave they will do nothing to accommodate any missing or damaged items. They say they are licensed and insured – this means nothing. Moving brokers are a SCAM. I will warn everyone who moves about them. They use every excuse or reference the fine print but there is no excuse for the experience I had with this company especially with an out-of-state move that is already stressful. I was in a personal crisis for my safety and needed to move asap otherwise I would have spent more time researching. Save yourself money, time, and frustration! Hire local help, get a U-Haul, do it yourself, this company is not and should not be an option! Good luck fellow movers.
DO NOT BOOK WITH SAFESHIP
They lie from the very beginning - they will not be transparent about the cost and will upsell you throughout the whole way. My move more than doubled after initial booking. When I told customer service repeatedly that the sales person, Joseph, lied to me - they kept blowing me off and asking me if I had it in writing. I told them to review the phone records because he said it would arrive on an exact date. Also the company that picked up my move was a major issue too. They scheduled delivery and never showed up! When I tried to contact them they were unresponsive. When I did get in contact with them, they were not remotely helpful. DO NOT BOOK WITH THIS BROKER.
Lied to about services and then uncharged on day of moving
*** I am taking this from my BBB review. Please note their response, which highlights how Safe Ship Moving Services treat their clientele and how they chose to address me for public viewing all the while never addressing their short comings in not providing our move with the necessary cubic footage and allowing the movers to upcharge us by 8k and honoring their own "Bidding Estimate" within their own policy (website below). https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf If there was a way to give them negative stars I would.DO NOT USE THIS "SERVICE COMPANY" THEY ARE FRAUDS AND CONS To start, I want to define the word Broker. A broker is an individual or firm that acts as an intermediary between an investor and a securities exchange. A broker can also refer to the role of a firm when it acts as an agent for a customer and charges the customer a commission for its *************************** responsibilities of a Broker include providing excellent customer **********************, closing deals, and processing documentation after the sales process is complete. Safe Ship pretends to be a brokerage service, but fails to follow through to the end of a transaction. By definition, this excludes them from being a "broker. The two parties have to agree upon and execute whatever service they provide to the client for a deal to actually be "brokered". My wife and I were moving from central ******* to ******* in early December. I got the "we can move all that for you" spiel and assurance from a Safe Ship representative. The day of the move, a day AFTER the agreed upon date, the movers show up with a FULL truck despite the fact that we had reserved 906 cubic feet and had several verbal guarantees that our belonging would be at our house in ******* by end of that week. The truck was only able to store ~300 cubic feet and I was told by the mover that they could get a truck there by Friday (the day that our belongings were supposed to arrive). We were then told that because they would need to bring another truck it would cost us an additional 8K. I rejected the movers and sent them on their way, but Safe Ship they decided they did their jobs and had no intention of refunding my money. When we explained why they had not in fact done their job, the representatives (yes, multiple) could not define broker, demonstrating that they did not understand the most basic part of their job. They are frauds and I recommend perusing legal service. Safe Ship Moving Service Response 04/04/2023 Your payment to Safe Ship Moving Services is a broker fee for dispatching and assigning a licensed, insured, and bonded motor carrier. The carrier was dispatched to your pickup location, and you were well outside of the agreed-upon cancellation window from us, your broker. Signing contracts might seem straightforward, but it's a process that shouldn't be taken lightly. Your signature is a **** that identifies you and reflects your consent. Essentially, your signature means that you have read the agreement, agree to its terms and conditions, intend to enter into the agreement, and are legally authorized and mentally competent to do so. If you wish to cancel your pickup or refuse service with your assigned carrier, then that is, of course, your option. Your non-refundable broker's fee could have been allocated to a move credit to avoid forfeiting your payment, but you declined." I urge anyone thinking of using this company to reconsider, they are unprofessional and terrible middle men. DON'T waste your money or time on them, they are cons and thief's and they clearly are proud of it. Don't take my word for it look them up on BBB https://www.bbb.org/us/fl/boynton-beach/profile/moving-brokers/safe-ship-moving-service-0633-90590861/customer-reviews
Liars and thieves
Your stuff will definitely not be safe with them. Either will your money. They will lowball you a quote even though you are completely up front about how much stuff you have just to win your job. I ended up paying three times the amount I was originally quoted upon pickup of my stuff when I was left with no other options because we had to be out that day. Our stuff was loaded into one truck and then unloaded and reloaded into another truck without our knowledge and it was completely mishandled. All of our stuff was jammed into this other truck and way less cubic feet were used. On top of that, we lost a quarter of our property during this move because of either how they handled it when they were unloading at the warehouse or it being delivered with someone else's goods. The staff is completely unsympathetic for any financial hardship they cause on you or your missing property. Do not use them.