Would Give Zero Stars If I Could

TLDR: Will repeatedly lie to you to get you to sign with their company. Experience will be nothing like you were told. It will cost more and take longer and be filled with more and more lies along the way. Steer clear unless you want piles of stress and to spend way more money than was promised. This is by far the worst moving service I have ever had the displeasure of working with. My partner and I have completed 5 international military moves (in theory, setting the bar for bad moving experiences), but SafeShip has been far worse. It started off well enough. I was contacted immediately after requesting a quote and connected to a local handler, Gavin, who had a great interest in getting me booked on a truck that he had scheduled to arrive in our area a few weeks before our anticipated move. Due to the good price, we agreed on this earlier date. Having moved many times before, we asked many questions. Would we be allowed to ship alcohol? Yes. Did it need to unopened bottles? No - it just needed an actual lid. Would our storage unit down the hall be a problem? Nope. Would there be any extra fees? Nope, long carry, elevator, etc would not apply. Great! We supplied Gavin with an incredibly detailed spreadsheet of our belongings. It listed each item with LxWxH dimensions and what room it was located in. We even included how many hangers were in the closet. Our price was calculated and we made the deposit the same day. Everything seemed great. After that it was impossible to get ahold of Gavin - he rarely answered any of our communications. Since we were due to fly across the country, we wanted some assurance that the movers would arrive when he said they would so that we could book flights. We also wanted information so we could reserve loading/elevator areas on either end of the move. Eventually he assured us that the movers would arrive on the agreed date, so we booked flights for the afternoon of the day after the pack. We were told that we would receive the arrival date of our stuff on the date it was picked up. The move was anticipated to take around 14 days. A week before the move, we get a call from somebody else, who wants us to go through our inventory AGAIN. We detail the exact same items. At this point, this new individual increases the price of our move - despite the highly detailed inventory being EXACTLY THE SAME. He also informs us that no alcohol will ship whatsoever. Yup, all 10+ questions we asked Gavin about alcohol he completely lied about. We get a call before the day of the move telling us that movers will arrive 2pm-5pm, which is a little late. We had detailed to Gavin what would make it easiest for the movers -arriving early and securing the loading bay. Sometime later the arrival timeframe moves to 11am-3pm. Day of the move (Friday) we get a call at 4pm - movers wont be arriving until 5pm-6pm and they want to start in the morning. This is a huge no since we have a cross country flight at 2pm the next day. The time continually slips - apparently they allowed the customer before us to leave while they were packing and he never came back. Why would you allow somebody to leave before paying and signing the paperwork?? The movers don’t arrive until 7:30pm. The man in charge says that this should count as long-carry but he wont charge us for it if we “take care of his guys at the end of the night”. Thank you for yet another lie, Gavin. At the end of the night the price goes up yet again. Shame on me for not checking the truck to see how awful of a job they did at packing it - apparently what they use to calculate cost. Finally with everything packed, he tells us that we will need to call the office on Monday to get an idea of when the truck will arrive across the country. More lies, yay. We call on Monday - the truck is just sitting there, no driver has been assigned. They will text us towards the end of the week when a driver is assigned. They never do. We have to call many times to get an update. The truck does not start traversing the country until 7 days after it was loaded. When it finally has a driver, they tell us on a Friday (7 days post-pack) that arrival will be in 3-5 days and that we will hear from the driver 24 hours prior. This is again, not at all what we were told when we booked. On Monday (10 days post-pack) we get a text that arrival will be in 4-7 days — quite a different story from the 3-5 days we receive THREE DAYS EARLIER. Another week of no contact from the company - despite responding to the text informing us of the 4-7 days. We call several times on Friday (14 days post-pack) for an update. The update - the driver will arrive between Tues and Thurs, aka beyond their last timeframe and now in the 18-20 post-pack days. This company should be ashamed of themselves for how many times they have lied to us - and we don’t even have our stuff yet. Completely awful experience, would recommend this company only to my worst enemy.

Liars - LITERALLY USE ANYTHNING ELSE

Misrepresented and lied about KEY information for my delivery. Upcharged out the ass. Sales person lied on the phone, they avoided my calls when I tried to inquire, and passed me off from cold person to cold person. I finally called the moving company that was responsible for the move and complained, only then did I receive a phone call back. They prey on inexperienced individuals. They are not helpful, very rude, and threaten the legality of everything when you ask simple questions. Horrible Service, Horrible Employee, Horrible Company

Unprofessional 3rd party moving/Professional Scammer

Safeship is the worst moving company to have ever been around. Their business model lacks is support and care, they are not timely or respectful and the experience my wife and I had was horrendous. Our stuff was picked up on June 24th 2023 and was just dropped off on August 5th 2023. If we wanted any answers it was like jumping through hoops and unprofessional. Boxes and bins were damaged and pieces scuffed and scratched. I would never recommend this company to anyone, even an enemy.

Terrible, believe the bad ratings please

The only reason I’m giving a star is because we actually got our stuff within a week and the college students they called up the morning of were really nice guys. Reasons why it was bad - when the movers (Petra Pro Movers) arrived at our place to load, the estimated price they gave us was double what the initial estimate was. Whatever estimation tools were used to determine how much space would be taken up were way off. - when I called safeship to work this out, they said they would be in touch me about adjusting the estimate on the receiving end if we didnt take up the whole truck (and we didnt, I sent a picture). She never called back despite me calling her and safeship multiple times over 2 weeks - when i called safeship about projected date, they said they had no idea and could help no further. So i had to call the movers company myself and basically bypass safeship. That worked - I got someone with Petra Movers who was able to make some calls. - on delivery, the foreman was very rough with our belongings. There was also a bag of clothes that didnt belong to us (how did that happen) and he threw it on the ground multiple times - three pieces of furniture were broken. For one, the foreman jammed a piece back in, said he would come back with wood glue to fix it, never came back. Fortunately, they did reassemble our stuff (though I had to ask them repeatedly), and the other movers were very nice and professional. Would not use again or recommend.

Misrepresentation of shipping

I moved across country very recently and went with Safe Ship Moving Services. A few things to note are they sold me on a fast 7-21 day shopping with an average of 2 weeks shipping while I'm now being informed that it is actually 7-21 business days. This was a huge letdown and I was sold a lie. They also sourced a packing company that has an average rating of 2.5 stars and was slow as hell they took 3 hours to load a 1 bedroom(I packed the other room in my car) apartment. Safe ship moving also doesn't have a Google page to leave reviews because they are clearly atrocious. I would never go with them again. Please avoid the headache

Not the best-

At first they seemed great. Helpful, answered back quickly, but once they got the deposit and assigned a contractor they didn’t much seem to care. Their estimate was off so I had to pay an extra $650 PLUS the contract says 0-7 days for delivery if under 500 but the contractor you get decides so I basically said either do it the date safe ship said or get out of my house. Moved my stuff, unpacked and left all the garbage in my garage didn’t take any of it with them. Asked for a full receipt after… crickets from everyone. Plus no one has even reached out to ask how it went. I am military and they are veteran yet they don’t much care. They do give you a discount for it but hassle that went along with them really you are Better off getting a haul.

Stay away- DO NOT USE

Do not use this company. Under any circumstances. At All. Every negative review is accurate. And it's the same thing. They quote one price then jack it days before the move and refuse to return your deposit. When we initially spoke with the representative on the phone we went over everything in the house and gave us what I now realize was a VERY low estimate. I hoped that by speaking to someone I thought knew what they were doing, it would be more accurate. It wasn't even close and then doubled our moving cost as we went over everything. We acknowledge we had some additions not originally on the list and the cost might increase slightly but he completely underestimated the packing and cubic feet which totally threw off the initial "estimate". We even removed these items to see if the quote would get lowered and it did not, at least not substantially. It's either unprofessional, incompetent or deliberately misleading. Because they never follow up until 3-5 days before the move they claim they wont return the deposit since it's outside the cancelation window. After the initial call there was a lot of pressure to secure the move and they never set up a facetime or in person review to provide a more accurate quote (not an estimate), not something that will balloon up days before the move. Low balling initial estimates completely misleads the customer and, as I'm sure in many other cases, prevents consumers from seeking other quotes. Our consultant even confirmed as much that initial estimate was very inaccurate. What we have found out and realized is this more the business model than actually moving people. They are also a broker and NOT the actual movers. You're better off finding an actual mover who will at the very least view the items. The bait and switch and screw the customer is a feature, not a bug

-5 Stars if possible

A very very shady company, we were screwed from one of the biggest moving company therefore we called safeship. I gave them a list everything that was in the house, including a baby grand piano that would require disassembly and I would supply piano board. The shady salesmen NICK told me everything I want to hear, 26 ft truck dedicated for us with at least 3 movers. What came was a 26 ft truck half full with someone stuff, 2 movers that did NOT speak any English, they had no idea how to move a piano. There was no way all of our stuff would fit into that truck that was already half full. I escalated to safeship and they do not give me any support or any escalation about the issue at hand and we had to be out of the house in less than 24 hours. I had to get a U-Haul on top of that and had to pay a premium. I escalated to safeship that we needed more mover and they kept telling us more will be coming that knew how to take the piano apart and they never came. I had to take the lead on this, I gather my friends and the movers and have them watch a video on youtube on how to disassemble a piano and we were able to do it. This was AGREED upon when I signed up. It even shows on my documents that I've signed. ANyways, long story short, between the movers , myself and my friend we were able to disassemble and move it on the truck. They should be paying me some money back since I lead this effort. This company just sucks!

Do not use this company!!!

I hired Safe Ship to coordinate a small move, sending furniture from UT to RI. This was a HUGE mistake. First, let's talk cost, my estimate was approximately $3800 as this is their lowest level, I was told from my inventory I was about 50% under the volume for the move and there should not be any additional charges. Not true, I had to pay an additional $650 to the carrier they hired. When I called I was told if they could not get the delivery scheduled for when I was going to be in RI that they would store the furniture for up to 30 days free of charge. Not true, I had to pay an additional $250 to store the furniture as it did not make it when I had planned to be. In addition to that, I also had to pay another $600 for the reschedule the delivery; this was never communicated to me at the time of booking, but then if I wanted to get the furniture back I had no choice. In the end I would have been better off to go with a regular moving company as the price would have been cheaper. What you are told by Safe Ship employees when booking is a complete LIE. If you choose to use this company I recommend you fully READ the pages of the legal contract in detail and perhaps hire an attorney to review. I have made numerous moves over the last 30 years and I have never had the issues I had with working with Safe Ship. I did read reviews and did some research on the company beforehand but did not dig deep enough as most of the reviews were very high so I stopped. My bad. In summary, do your self a favor and use someone else. They will literally steal from you.

SCAM

This is a SCAM, they pay for good reviews but will steal from you. They will start with a nice quote and then call a week before the move for a QA, at this time they will ask for a 2nd down payment, I should have stopped at this red flag. Then the day of the move the price will double.