Missing Items & Damage

DO NOT USE! This company contracts out with other companies to avoid any responsibility in the moving process. They claim they are veteran owned and veteran friendly but they do not care anything about that. I am missing a 75" Smart TV and five of my totes are damaged along with the items in them. Do not use this company as they do not care about you, your items, or the hard work put in to earn everything you own. They steal and blame the other companies they contract out to to avoid responsibility. DO NOT USE!

DO NOT USE!!!

My wife and I have moved 14 times in 12 years - used movers many times... This is by far the worst company that we have ever used. They lie, they up charge on every thing and they damaged our house and our expensive wood bed that I made by hand... Don't believe them, don't use them if you know what is good for you. I've been promised phone calls to remedy the issues and have talked to no less than 7 people... promising the same. They won't help you - they pass you around acting like they care but they don't. DO NOT USE this company... You will be sorry.

A Truck …..

Brokerage companies that bid out moving companies should have better standards! ALL of the expensive wood furniture was damaged in some form. No furniture blankets were used, save for one piece; and the exposed legs were scratched. The company was from Clifton NJ, and they sent a driver/mover to Aiken SC!!! Furniture was moved that needed to remain and furniture that was to be moved remained behind. Now I have to finish. Furniture and items were moved, BUT not by any professional. This is mis-representation; therefore I need all monies returned and all monies for damaged items!

TERRIBLE!!! DO NOT USE

We are currently on day 27 of no delivery from our move. The company is UNRESPONSIVE. Multiple promises of delivery with no actual delivery in sight. We have filed a BBB complaint. We have an entire home with them and have not heard from them in almost a month. Do NOT use.

DO NOT USE THIS COMPANY

I urge you to check the better business bureau reviews PRIOR to booking. They will harass you to book but contract with terrible moving companies! You will end up paying more money on the day of move. You will be told you have More items than what was quoted. I urge you to READ THE REVIEWS AND BELIEVE THEM. Do not waste your time And money

Absolutely terrible

I wish I could leave a lower review. I called and set up an appointment with this company. They mixed the appointment date and then were late on the reschedule date. As they were moving our property they forgot over half of the things listed on the pickup sheet. I had three mattresses on the pickup order. Guess how many they moved for us? Zero that is how many, they forgot all three of my mattresses. They also forgot my bookshelf and office chair and brought up random bags of trash and one box containing a single blanket. This company is absolute dogshit in every way possible. I would have been better sending my property by carrier pigeon.

Bad Customer Service Experience

The only reason this isn't 1 star is because I didn't end up using them - because the customer service I got was so bad. After being given a ball park estimate, I was told that I should not go with other services because they were going to "low-ball me". Then this person followed up later in the day to ask what I was thinking - after I had received many other estimates that were all lower than theirs. After I told him that their price was too high - not even in the ball park of other estimates, he got mad and hung up on me in the middle of me speaking. I felt very pressured, lied to, and ultimately very glad that I didn't use their services. I hope their actual services are better than how they treat their customers.

Not a good service.

They are brokers and hired a very unprofessional company to get the job done. At first, they delayed the delivery and did not contact with us. When we called, they said there was an accident involved with the shipment. They told they will let us know what is the damage is. Never heard anything before the delivery. On the delivery day, I paid the full

Mixed review...

I have a mixed review for Safe Ship: 1) For the most part, Safe Ship is good at keeping communication, which is the main issue that I've had in the past with other moving companies. Tom Keese and especially Gavin O'Malley were extremely helpful and responsive throughout the entire process. However, Wendy (I didn't get her last name) was extremely UNHELPFUL. At pickup, the movers were trying to add extra fees and said they wouldn't begin loading my stuff until I paid these fees, or until I got Safe Ship on the phone to tell them otherwise. I was put on hold for Wendy at customer service. She never picked up, never called me back, and after 1.5 hours of waiting, I caved in and ended up paying the unwarranted fees so they would start moving my stuff. Fun fact, I still to this day have not heard from Wendy. 2) Safe Ship is like most big moving companies in that they contract out to smaller companies. In my case, they contracted out to a company called EF World Transportation. Like I said, EF World Transportation tried to add extra fees and got an attitude with me when I said they were included in my Safe Ship contract. When I was able to get Safe Ship on the phone, it would be sorted out, but like I said, getting Safe Ship on the phone is KEY. If you get someone like Wendy who completely ignores you, good luck. You will get screwed over and be at the mercy of the movers. 3) Be aware of SHUTTLE FEES. This was something that I overlooked in my contract, but I ended up getting charged an extra $375 because EF World Transportation said they didn't want to bring an 18-wheeler to my apartment complex parking lot. So they rented a Uhaul and charged me $375 for it. This is called a "shuttle fee," and it is $300 minimum. 4) Overall, I had an OK experience with Safe Ship. I paid more for Safe Ship over cheaper companies hoping for less headaches/issues, but still ended up with those same headaches/issues. Therefore, I do not know if I will use them again.

If I could give negative reviews I WOULD!!!

Do NOT use this company to move your stuff. I was lied to once again mind you, seeing this is the second moving company that has done this exact same deed unto me, by this time from SafeShip one Tom Keese of Florida. I was told how they would handle everything for a certain price and not outsource and what does he do??? He outsources and not only outsources, but does so with Grand American Movers which was a horror movie type joke. First this company Russian owned sent two Russian guys who barely spoke English to move out my stuff from MN to MT. It's a pleasure doing business with people you can only understand verbally so intermittently. Thanks SafeShip. This was mid Nov 2022 mind you. Then comes February of this year when I finally get to move into my house and it got even worse. I had a 63 year old lady there while I was still at work and they sent one Russian guy who refused to drop off till I paid, then once I did, he (solo mind you???) ended up leaving an electric motorized box spring out in the snow because yeah it is heavy which is why I dnd't do it alone. Now the damn thing doesn't work anymore and I have had this since 2009 and it's one of those massaging/adjustable head and feet memory foam beds, so yeah worst possible people they could have possibly outsourced to, Grand "Russian" Movers is more accurate seeing the 63 year old lady at my house at the time said he too was Russian. The two who packed my stuff up were loud and obnoxious only speaking in Russian to each other. This is now tied for the worst moving experience I have ever had. I contacted the solo mover and asked to speak with his supervisor and I was properly ignored. I then used the email given by the movers upon pickup and I was likewise ignored and not responded to again. Quality service indeed by SafeShip no? Just like what this move is tied with, I was shorted product as I am missing quite a few bins of shoes I bought on Ebay. So yes, this is the kind of service you will ACTUALLY get from SafeShip. Outsourced to the cheapest people they can find under whatever rock they found them so that they can maximize the supposed deal you are getting to go through them; NEVER AGAIN. STEER CLEAR OF SAFESHIP MOVERS.