DO NOT BOOK WITH SAFESHIP

They lie from the very beginning - they will not be transparent about the cost and will upsell you throughout the whole way. My move more than doubled after initial booking. When I told customer service repeatedly that the sales person, Joseph, lied to me - they kept blowing me off and asking me if I had it in writing. I told them to review the phone records because he said it would arrive on an exact date. Also the company that picked up my move was a major issue too. They scheduled delivery and never showed up! When I tried to contact them they were unresponsive. When I did get in contact with them, they were not remotely helpful. DO NOT BOOK WITH THIS BROKER.

Lied to about services and then uncharged on day of moving

*** I am taking this from my BBB review. Please note their response, which highlights how Safe Ship Moving Services treat their clientele and how they chose to address me for public viewing all the while never addressing their short comings in not providing our move with the necessary cubic footage and allowing the movers to upcharge us by 8k and honoring their own "Bidding Estimate" within their own policy (website below). https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf If there was a way to give them negative stars I would.DO NOT USE THIS "SERVICE COMPANY" THEY ARE FRAUDS AND CONS To start, I want to define the word Broker. A broker is an individual or firm that acts as an intermediary between an investor and a securities exchange. A broker can also refer to the role of a firm when it acts as an agent for a customer and charges the customer a commission for its *************************** responsibilities of a Broker include providing excellent customer **********************, closing deals, and processing documentation after the sales process is complete. Safe Ship pretends to be a brokerage service, but fails to follow through to the end of a transaction. By definition, this excludes them from being a "broker. The two parties have to agree upon and execute whatever service they provide to the client for a deal to actually be "brokered". My wife and I were moving from central ******* to ******* in early December. I got the "we can move all that for you" spiel and assurance from a Safe Ship representative. The day of the move, a day AFTER the agreed upon date, the movers show up with a FULL truck despite the fact that we had reserved 906 cubic feet and had several verbal guarantees that our belonging would be at our house in ******* by end of that week. The truck was only able to store ~300 cubic feet and I was told by the mover that they could get a truck there by Friday (the day that our belongings were supposed to arrive). We were then told that because they would need to bring another truck it would cost us an additional 8K. I rejected the movers and sent them on their way, but Safe Ship they decided they did their jobs and had no intention of refunding my money. When we explained why they had not in fact done their job, the representatives (yes, multiple) could not define broker, demonstrating that they did not understand the most basic part of their job. They are frauds and I recommend perusing legal service. Safe Ship Moving Service Response 04/04/2023 Your payment to Safe Ship Moving Services is a broker fee for dispatching and assigning a licensed, insured, and bonded motor carrier. The carrier was dispatched to your pickup location, and you were well outside of the agreed-upon cancellation window from us, your broker. Signing contracts might seem straightforward, but it's a process that shouldn't be taken lightly. Your signature is a **** that identifies you and reflects your consent. Essentially, your signature means that you have read the agreement, agree to its terms and conditions, intend to enter into the agreement, and are legally authorized and mentally competent to do so. If you wish to cancel your pickup or refuse service with your assigned carrier, then that is, of course, your option. Your non-refundable broker's fee could have been allocated to a move credit to avoid forfeiting your payment, but you declined." I urge anyone thinking of using this company to reconsider, they are unprofessional and terrible middle men. DON'T waste your money or time on them, they are cons and thief's and they clearly are proud of it. Don't take my word for it look them up on BBB https://www.bbb.org/us/fl/boynton-beach/profile/moving-brokers/safe-ship-moving-service-0633-90590861/customer-reviews

Liars and thieves

Your stuff will definitely not be safe with them. Either will your money. They will lowball you a quote even though you are completely up front about how much stuff you have just to win your job. I ended up paying three times the amount I was originally quoted upon pickup of my stuff when I was left with no other options because we had to be out that day. Our stuff was loaded into one truck and then unloaded and reloaded into another truck without our knowledge and it was completely mishandled. All of our stuff was jammed into this other truck and way less cubic feet were used. On top of that, we lost a quarter of our property during this move because of either how they handled it when they were unloading at the warehouse or it being delivered with someone else's goods. The staff is completely unsympathetic for any financial hardship they cause on you or your missing property. Do not use them.

Horrible experience

Horrible customer service, very rude to me and rip off! Never again. Please go somewhere else when looking for a mover. Was dealing with this one guy, the Signed estimate was for a 10x20 unit but then dealt with someone new and He said, "so, you have a 10x8 unit," which I replied no, never said that. Always said a 10x20 unit, so of e course now trying to charge more. He got very rude and defensive so I told him if he keeps talking that way to me and interrupting me I will have to hand up on him. I finally did. Since they're just the broker, the mover called me and I explained how rude they were and he said they have gotten several complaints. Now I'm afraid my deposit with Safe Ship is gone, $700 worth, since they are having me deal with the movers directly.

Do no use Safe Ship

Moving broker, when things went VERY wrong with the movers they assigned (MC Movers), I was told I could only submit a complaint via email, which I did, but never received a response. Safe Ship estimated very low, movers charged $2k more. Read your contract VERY carefully, as you can not pack items in your dresser drawers etc. EVERYTHING must be packed in boxes, including yard items, hoses, rackes etc. Then your items are moved from truck to truck to truck. Mine changed trucks /drivers 3 or 4 different times which of course lead to broken furniture and lost items. Final delivery driver was very rude, and again, Safe Ship will do NOTHING to help you file a claim. They will not even acknowledge your complaints about Safe ship. Over all - extremely disappointed. Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Doesn’t deserve one star

Ripped me off. Negotiated discounted rate. Offloaded my job to a third party who unsold me $6k to pick up less items than planned. Then dropped $5k worth of tvs and offered me $73 to replace. The worst company I’ve ever come across ethically, professionally and capability wise. Avoid at all costs - there are better people out there who care and need your business. I literally watched the guy spin my tv like a pizza and drop it. Totally destroyed and they do not care.

Not transparent and willing to help

Company did not enter the estimates correctly onto their DOT website or whatever they call it for estimated packing, assume customer knows everything about the load brokerage side and refused the partial compensation requested for their fault, not their contractors or the customers. They threatened to pull the load from the movers upon arrival when they informed the broker of the amount being different and the brokers’ item list being incorrect even after the video tour with the broker. Do not recommend this broker, go directly through Supreme Relocation instead!

I contacted about 15 different moving companies before I was able to find safe ship

Okay I am finally finished moving, I was lucky enough to receive my stuff on Chirstmas Eve Eve, the 23rd. The moving crew picked up my stuff on the 20th and delivered it 3 days later on the 23rd. I found this company while browsing long distance movers online. I contacted about 15 different moving companies before I was able to find safe ship that could actually assist me. I was reluctant to use this company because I could not find movers to help me during the week of Christmas but safe ship ginn lou moving and storage to assist me. The movers arrived with the truck around 9 am. They moved all of the stuff from the truck into the first floor of my house. Since the moving team arrived early, I was able to have my living room and dining room completely set up by nighttime. So I was able to have Christmas eve and Christmas dinner which is a big plus.

Total SCAM

Safe Ship did a phone estimate of my inventory. Movers (not actual safe ship workers, but a company contracted by safe shop to do the job) showed up on moving day and tried to tell me that my cubic footage was double then what was given over the phone. I expected a small change as I am aware that uneven items and things like moving blankets take up space. But not double. Additionally, I removed 2 large items from the move that were on the initial estimate. The mover tried to say my stuff was 1300 cubic feet. And the original estimate was 600. I ended up telling the movers to leave and I went with another company. Actual cubic footage with the new company was 700 cubic feet. So safe ship essentially price matched to win the business, took a "non refundable" deposit from me, and then contracted a company who tried to double the square footage to make their money back. Research that I should have done before hand shows that complaints against them for deceptive business practice and estimates/final costs have DOUBLED every year https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=30294013&id2=32135017&f=CNS%3D1%26CN%3D%26search%3D1%26DOT%3D3475743%26MC%3D%26Submit%3DSearch

Misleading Quotes and Scamming

Fraud, fraud and liar. Another company quoted me for $2000 while I got a call from a guy named Darren at the company who said "we can build it for $1800" but it ended up being $2620. I agreed with them on what I have listed, but they then charged me for cubic feet that they never told me about. They tried to charge me for more crap that I took care of, otherwise it could have cost more and more. Please avoid this brokerage firm if you value your money. They give you a false quote and then charge you more.