Review Summary
Average Service Price
Average
Reviews
Interstate move average
55% more than market avg.
from orlando to Miami
Good job
Safe Ship was great! Even the company they assigned to move my things was great. I looked them up on the BBB and they had great reviews too so I couldn’t be happier with my move. Nothing was missing or broken, everyone was super helpful too so I have no complaints at all.
from Hoolywood to Miami
Good job
I’ve moved two other times in the past and the movers that Safe Ship sent me were by far the most professional of them all. They were super nice and even helped me put my mattress cover on. Being that I have a lot of art collections, I was very nervous about the long trip they were going to have; but everything came intact the next week!
Good job
My items arrived today and it was actually two days sooner than I was expecting! I'm very pleased with the service I received and would definitely recommend them to others who are looking for a great broker to book with. Quick in and out. Very friendly workers. Great experience. They are professional and go the extra mile.
I am so happy I was able to find Safe Ship.
They were very straightforward about all the costs with me and everything was done in a timely manner. I was nervous about my art pieces I had that have been in my family for years but the movers had amazing attention to detail and everything arrived in perfect condition.
Misleading and Horrible Customer Service
Very misleading company with horrible customer service practices. Hired Safe Ship for a relocation from Georgia to Wisconsin. Spoke several times prior to pickup to confirm that my load of items would be expected to arrive by a specified date. When the date arrived, called customer service to see where everything was at and was told that the agreed upon date was just the start of a waiting window for my delivery. I recounted that I had confirmed with them my date on multiple occasions and they said they had no record of it. Then was told that if I wanted it faster I’d be required to pay for an expedited delivery. Which was never mentioned before or during pickup. I’m still waiting for everything and have not been offered any way of helping to satisfy the situation.
STILL waiting for info
DO NOT USE THIS SHIPPER IF MOVING!!We were given all kinds of assurances that our furniture would arrive on time and in good condition. When there was trouble with the pickup, we wanted to cancel but were told we would lose $1200.00 deposit. Should have canceled but was convinced by company that they would take care of everything. Long story short - items picked up 2/21/22 and to be delivered on 3/20/22. It is 5/18 and still no stuff! getting the run around daily. No one returns calls or email. They cannot, or will not, tell us where our things are, when we will get stuff. We are in our 70's, sleeping on an airbed and eating off paper plates and a borrowed card table. We packed as if it would be a month - my medical supplies are somewhere and insurance will not pay for more as I had 90 day supply. WE ARE LIVING THE NIGHTMARE!! PLEASE - if anyone has any ideas how to help, let us know. We are desperate. I am truly afraid of what increases they will charge us, condition of my stuff or if it will even arrive. We are on a fixed income and may not even be able to pay the extra fees I fear are coming. Learn from our pain
Good job
Above and beyond service! I have to make long distance moves quite a bit for work and I can confidently say that Safe ship has definitely been the most communicative. I for sure recommend it!--33.Highly recommend it! Always someone monitoring our items. Will use them again next year. Safe Ship Moving Services
from Hollywood to Losenges
Respectful
I was referred to Safe Ship and it was definitely a good decision. They took care of everything and were very informative! I was very nervous and could tell I was being bothersome but they were all so nice the entire time. It was obvious they went out of their way for me and everything turned out great.
Good team
I never had to worry about a thing! Everything went so smoothly and actually arrived pretty quickly. This is the second time I've moved long distance and the first time I've used a moving broker, but I was very impressed! I would definitely recommend it.
Do not use Homesafe Transit W Palmbeach FL
PLEASE READ and consider my review when looking for a moving company a one star is too high for Homesafe Transit, West Palm Beach FL. I paid them to locate a moving company near me… Nothing went according to plan. I called Homesafe for help. The CSR helped minimal. I requested to speak to a manager. As I was waiting to talk to management, they had their advertisement playing during hold time. **STRESS FREE?** Not correct. I made countless call starting 03–28 to Homesafe, for assistance with no response until 4-20. **QUALITY** Not correct. No quality here, the customer service reps were rude, when I would asked to speak to management, they would be the manager. It was weeks of call before management responded finally with an email. When I would tell them I desperately needed their help, their words were… That was my problem contact the moving company.** SEAMLESS** Not correct. There was nothing seamless about this I had to do so much of the phone calls in the work, they made a few phone calls, but they did not try to find out what was wrong and why the delay. ** WHAT WE QUOTE IS WHAT YOU PAY** Not correct. I had LESS items than what was on my contract, fitting all items under the square footage allowed. I had to pay $352 more. And when I called Homesafe later about it, they said why did you pay them? I told them I paid them: because their lines were busy when I try to reach them at that time. I had to have the items picked up that day as scheduled. I had to run to the bank for cash, because the moving company app did not work like I was told I could pay. I had to get back to work with limited time to wait for help. The moving company had me in a corner and I had no option but to pay the extra money at that time. When I called Homesafe about the extra charges, they said nothing they could do, I paid it. ** NO SURPRISE** Not correct. Finally management contacted me 04-20 with an email, after numerous emails and phone calls, they offered $300 to compensate for my problems. Keep in mind I had paid $352 extra above my contract. I figured that $300 is better than nothing. I then received an email from Homesafe stating if I wanted $300 I had to sign an agreement, that I would not write any bad reviews. Yes I wanted the $300, but it was more important, to let others know my experience. So I did not agree to this. I wonder how many people had that options with them? When I read the their reviews initially, I asked them about their bad reviews, they had explanations for everything. Please know I'm a real person, with real problems with them. I did what I was supposed to do, I had expected their help when things did not go according to the plan. I was not asking for them to move the world, just a few personal items 1200 miles. This was nothing but headache, total stress and pure frustration working with this company. I would not recommend Homesafe Transit West Palm Beach FL for any one.
Licenses & Certificates:
Companies that transport household goods like Safe Ship Moving Services have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.