Company that commits fraud

They give you a low quote and then a third-party mover gives you a charge that is twice lmao what a simple business. I'd like to open the same one and eat your deposit. And you'll never be able to find me. Lol, a horrible company with shitty customer service and a shitty mover. If you notice my review disappear with another company, please let me know. Don't pretend I didn't warn you.

Nightmare move.

This organization is Eagle Moving. Can't tell you where your shipment is, even sending movers to pick it up. Find someone else to save yourself a huge headache, this is a scam company, con artist, fraudsters, thieves||!! Do not put your faith in them! .

A company's scam

Please be cautious and avoid doing business with this firm! They are a con. They will feed you a slew of lies before taking your money and fleeing. We are a military family who engaged this company to handle our relocation. They gave us a lot of quotes and pretended to be a moving company, even acting as if they were on the phone with their dispatch. We then discovered that they were merely a brokerage firm. They offered us a quotation and then engaged the shadiest firm they could find. They sent criminals to our house who didn't even have a driver's license since they couldn't enter the military base. Eagle Moving, the firm they hired, tried to charge us an additional $11,000 when we were only supposed to pay $3000. We had to rent a vehicle and drive across the nation by ourselves. Now, a month later, despite the fact that Eagle Moving breached their contract, they refuse to refund us! Please avoid doing business with this company.

Abysmal service

They recommended the worst moving company. They were late, and communication was abysmal. I would not suggest it to anyone. They are really prompt to take your cash but when it's the opposite thing they avoid your calls your emails, furthermore I had to pay an extra $1500 because Eagle Movingwas nearly 300 cubic feet short.

Can't get in touch with anyone to cancel.

I was assured two days ago that if I booked with them, I could cancel my relocation within 10 days with no penalty. Now that I can't reach anyone, I called the number I first dialed, which says that I was on the phone with them for almost an hour. He claims it never happened. No one responds to the phone numbers I was provided from the receipt. They have already deducted $2205 from my account. Complete swindle.

DO NOT WORK WITH THIS COMPANY!

DO NOT WORK WITH THIS COMPANY! I hired them to transport my stuff across the country and they were supposed to pick everything up last Friday. My father waited all day at the pick-up location, but they never arrived. I received calls from the firm stating that the movers were an hour away, or that it had been pushed back a little, but they never arrived. They also did not call or follow up with me on Saturday to find out what was going on. On Saturday, I tried calling the company number, but it indicated they were closed on weekends. I called back on Monday to find out why my movers had not arrived. They ended up at the wrong address, and no one ever phoned or tried to make things right. The firm recognized their error and stated that the movers will arrive today. They were expected to arrive between 2-4 p.m., but it's now 7 p.m. and they haven't arrived. I was told to text the after-hours line if anything came up I texted them twice today and have not received a response- I have had my phone glued to my hip since Thursday and have not received an email, call, or text to help resolve this situation. The only way I hear from anyone is if I phone, and I usually have to wait an hour since they have 40 other people waiting to speak with them. I am expecting a complete refund for services that were not provided.

CA to TX

Avoid doing business with this company. Its customer service is terrible; they promise to pick up on a specific day but never show up and never call or email the consumer with specifics... They have no difficulty accepting my money as a deposit, but I'm still waiting for a driver to contact me after three days... I guess they don't care about my move because it's only 3,000 bucks... Don't use this company, stay away, and don't believe them... I'll keep posting negative evaluations every week until I'm pleased...

Dreadful service

I'd give it a 0 if I could. The daughter was on the schedule. Today is the last day of the move-out window, and she must vacate her flat. After no contact other than us calling, we were finally informed that they cx the route. We now have to rent a Uhaul and transfer her out of her apartment TODAY, as well as find another moving company! Stay as far away from them as possible.

So you underestimated the scale of the move?

This is the worst firm I could have chosen to call. They're so deceitful and disrespectful. They gave me a moving estimate of $3281.95 for my out-of-state move. the agent I spoke with, told me that if I signed and gave him my bank account information for the deposit of $1198 while he was on the phone, he would give me a $300 discount, making my estimate $2981.95, which I naively did. A large red flag. I tried calling these individuals again a few days later because I had questions and wanted to add a washer and dryer. It took several tries to get through, "you are caller in line," and they never gave me a straight response, instead forwarding my phone to someone else who indicated someone will call me.

Don't spend your time and your money!

Everything appeared to be fine when we first booked and had our belongings brought up. After then, everything went downhill. They give you an estimated delivery time of up to 21 business days; expect it to take the full length of time. Due to weekends and vacations, my items did not arrive until 6 weeks later. They blame the length on the industry's downturn and inability to locate drivers; as a firm, you should plan ahead of time and not take on more work than you can handle or extend the estimated time. When my belongings finally arrived, they were all damaged by smoke and water/mold. We had to have everything delivered to our driveway since otherwise our entire house would have smelled like a blaze. I got no warning from the company about this, and I only found out because the driver told us. We were also advised from the driver that the business wanted to charge us an additional $800. I'm not sure why they wanted to charge us more, but the driver was gracious enough not to force us to pay. I was really disappointed that my products were ruined after a month and a half of waiting and that no one alerted us before delivery. So, of course, I phone Eagle Moving to see what they can do for me, and I'm sent in a vicious circle of dialing different numbers in an attempt to reach someone. They have been attempting to assist me in resolving this issue. I've spent around 3 hours this week alone on hold, waiting to be disconnected or sent to voicemail. It's been two weeks since my stuff arrived, and I haven't received a single phone contact or email from anyone other than the BBB. I propose that you don't be tricked by their "low prices" and instead shop elsewhere. Almost every single genuine review I've read has a customer complaining that the company tried to charge them more money before delivery. I was certain that I had chosen a reputable organization to handle my relocation. Now I'm stuck with no furniture because it was all ruined, and everything I'd had since I was a youngster had to be thrown away due to mildew or smoke damage. Take extreme caution when reading "good" reviews. You'll see that the majority of them are posted on the same day and shortly after someone provided a poor review. In that regard, the organization is astute; they ensure that negative reviews are suppressed while maintaining a high rating.