Scammers

Scam artists! This company is the worst company I have ever dealt with. I am still waiting for a refund. They outsourced our move and the company that came to move us said Eagle didn’t pay them and we were stuck with paying them the rest of the money plus what we had already paid Eagle. To make things worse, the photos show the “white glove service” Eagle promised us. This is how our stuff was dropped off. Even getting our stuff back was a nightmare and involved me threatening to call the police. I feel if I wouldn’t have done that they were going to steal our belongings. And guess who was unreachable during this whole debacle? Eagle! Save yourself from being scammed and go with Penske. They are $16,000 cheaper than Eagle (that is not a joke!) and Penske will reimburse your gas! Penske can be reached at 1-844-847-9517.

Good job

It was incredible to watch the guys operate so effectively. We had previously packed the larger goods, but we were concerned about the glass cabinets. The team, on the other hand, was fantastic and was able to transfer and unload all of our belongings in a timely manner. I would strongly recommend it to anyone who needs assistance moving.

This is just a moving broker. They rely on contracted moving trucks with low ratings.

We found what we first thought was a good moving company called Eagle Moving. Their Google reviews were also positive and they had decent ratings. We spoke with a moving coordinator from there who set up the pick-up and delivery date for us. From there, the coordinator gave us an estimate of $7,600 for the total move and we were able to put down a deposit to secure the move. The movers made it to our house at the approximate date and time for pick-up. There were several unusual things about them. First, they arrived in a 16' moving truck. Luckily, everything seemed to fit in it. They advised that they were not Eagle Moving and that they were called APX moving. Apparently, Eagle Moving was simply a moving broker and had contracts with other moving trucks. Had we known this, we wouldn't have entrusted Eagle Moving to touch our property. Also, the movers appraised our belongings on the day of pick-up when normally, movers appraise your belongings in advance to provide a more secure estimate. Even though everything fit into the truck, the movers advised that we underestimated our belongings and were going to charge us another $5641.54. They also advised us that the only payment they would accept for delivery was either cash or through postal checks. They declined wire transfers, cashier checks, and debit/credit payments, even though they allowed my husband to pay for half of the pick-up cost with his debit card. This seemed very sketchy to us, but we had to move out of our house before the new owners moved in. The movers advised us that they would be arriving in Michigan on 03/02/2022. They also provided us paperwork with the confirmed delivery date. They were fully aware of our new address which was located in an apartment complex. It took my husband and I 3 days to get to Michigan. We arrived on 03/01/2022 and we were expecting APX Moving to arrive the following day. We called them to obtain an estimated time; however, the representative we spoke with told us that the movers made a mistake by telling us that they would arrive on 03/02/2022 with our belongings and that normally by contract, it takes within 20 business days! We were not advised of this contract! We were lied to! That representative was extremely rude on the phone and she advised that nobody was assigned to the truck with our belongings yet. According to APX, the pick-up movers were different from the delivery movers. In the meantime, we were left in a completely empty apartment with not even a bed to sleep in. My husband had to leave to start another 20-day rotation for work and he couldn't bear the thought of me sleeping on the floor, so he went out of his way to buy another mattress for me to sleep in. We also had to buy needed kitchen items and towels. We spent about $1,500 on things that we needed to get us by until the movers came. After numerous complaint calls to APX, the movers advised that they would be arriving on 03/08/2022, but they didn't show up. I had to call them again to complain. The driver of the truck called me later that day to inform me that he would be arriving the next day. Apparently, he was driving from Ohio, which is not the common route you would take to get to Michigan from Arizona. On 03/09/2022, the movers did show up to the apartment complex; however, our belongings were transferred from the 16' truck to an 18-wheeler semi truck. I'm not sure why they couldn't travel in the same truck, but it did cause an even greater conflict as the large semi couldn't fit through the parking lot. Because of this, they had to re-transfer all of our belongings back to the 16' truck from the large semi. Even though this was not my problem, they were going to hold our belongings hostage unless I paid them an additional $1,960 for "their trouble." The truck driver was trying to explain to me that he did not work for APX moving, even though he had APX contract papers in his hand. He advised he was from Accessibility Moving and that I could issue that additional payment of $1,960 to his company through Zelle. I asked if I could drive my husband's pick up truck to their truck and personally move our things. He said "no." He also wanted the postal checks before they started their delivery. He warned me that if I did not make a quick decision, our things would not be delivered. After payments were squared away, they started to bring things to our apartment that were not even ours! These were things that belonged to someone else! I was trying to explain this to them, but they looked confused then took the items away. This made me very concerned. After some time, they were finally able to locate most of our things. After they finished their delivery, I noticed that there were about 8 items that were missing including my husband's circular saw. The truck driver advised me that we had 90 days to file a damaged/lost item claim. They didn’t care enough to stick around to answer any of my questions.

Moving Nightmare

They arrived a day early. The movers insisted on a $800 dollar tip up front. My stuff arrived extra late. I NEVER received any updates by phine or in writing. But to top off the nightmare. They left our stuff outside in the snow after being paid. Had to call the police 3 times. They told the police they'd bring items inside and left once the police left they left. Lastly Joseph blocked our call after we told him what happened. He was the broker who signed us up.

Great Company, A+. California to Texas

After dealing with the professional and courteous representative from this company I was actually really impressed with the stress free move they provided. Very honest and upfront about all costs. It went well and I got my moneys worth. Definitely would use them again. After reading all these other reviews I can tell someone is trying to hurt this company. They clearly have someone out for them. Regardless, my move went very well. Happy customer here.

Move from Wa. to NM

I’ve been waiting nearly 8 weeks for my belongings! Calling the company gets you nowhere. If you receive a call back at all they are ready with excuses about road conditions, weather, lack of trucks and few drivers. I’m preparing to file a claim with the FMCSA as well as involving the Attorneys General of Wa. and NM for their practices. I’ve paid all that they asked for and MORE, but after all this time their “promise” of $20 per day credit seems absurd. I fear I may have lost a lifetime of family memories.

Criminal

If displaying a negative value of stars was an option, I would have picked that. Criminal company that took advantage of my elderly parents and disabled brother. Charged them 12,000, did not move everything, did not make any attempt to try. Then they pressured my 77 year old father to accept 300 dollars as compensation for only doing about half of what was promised. Here is the entire story: To Whom This May Concern, We contracted with your company to move us from Iowa to Missouri, in December. We have received a bill which expects us to pay in full, but your company did not fully move us. My daughter and son have asked you multiple times to address this issue, by letter and by phone. A record of what went wrong during this move can be found in the emails below. Here is a summary: · The crew was only two people, and they did not allot enough time to pack the house. · They did not have enough supplies to pack the items we were moving. · The truck was not big enough to fit all of the items we were moving. · The crew left large items that could not be moved in a regular vehicle later (by US). · Communication regarding loading and unloading the truck was poor. During my son’s last phone call, I was offered $300 off of my bill. This is a severely low amount of money to be taken off of my bill. Not only did it NOT address the extra hotel stay, extra trip, and people who helped us, it does NOT cover the cost of the UHaul rental or the cost of our time that we spent cleaning up what we hired you to do. I do not believe you could have been surprised by the amount of items that we moved. It is therefore ridiculous for you to expect me to pay the full bill and that you could refused to adequately address this earlier. To Whom This May Concern, I am writing because you have not responded appropriately or fully to the complaint that I sent on December 23. I included this initial complaint, below. Additionally, my family has not yet heard back from you after my brother, called you regarding this situation. At that time, he was told he would hear back in a few days. He did not, so he called again on December 31, and nobody could answer his questions. I am attaching a few pictures of the items that my family had to drive five hours (one direction) to pick up when they finally could make the trip on December 31. You will notice that there are many items. They are unpacked, because your company did not send sufficient materials or personnel to even pack their home even though that service was paid for. My parents, do not wish to receive a phone call of apology from your customer service department, though the folks there were very nice. They expect to hear back from a person who will offer financial reimbursement for the job your company did not finish on December 23. My dad is tending to my mom, whose declining health has only worsened during this botched move, and this is why I am composing this letter. I don’t know who messed up over there, but this situation is very bad. My family is truly wonderful, and they did not deserve for your company to treat their move like this.

Update - Dianne

Please contact me regarding this scam company we must unite and do something. I have some contacts in the DC Transportation Agency. Please post on this site and I will follow up. United we stand! They even stoop so low as to imply they offer discounts for Veterans.

Dianne

PLEASE PLEASE PLEASE LISTEN This company is a definite sham. I am trying to get information on how to file a lawsuit. I have contacted the Federal agency and opened a case. Currently waiting on an investigator to contact me. They must be stopped there has to be someway to end this scam. Please contact me or post if you have had any success or can provide additional information on how to stop this scam.

Damn! I wish I would have read these reviews before falling for this company's crap?

Can anyone tell me if this company steal your items? Or, will they eventually deliver? This company was happy to take my money as I see in other reviews. However, it was a nightmare trying to secure a pickup date, but that day finally came. Although the movers seems professional, two could not speak English. I did not care since these two gentlemen worked hard. However, the items have not been delivered so I am wondering if this company takes your money and steals your items?