Terrible experience

Absolutely do not use them. They are a broker not a mover. You will be told what you want to hear and the reality will be very different! I directly ASKED if there were the actual mover and was told yes! I was quoted a low price and paid a much higher one. Was told next day delivery and I waited 3 weeks without my belongings and no answers!! I'm a mom with a new baby in a new city and state! Cost was absolutely ridiculous for my tiny apartment and when you inquire about where you stuff is/why it isn't coming you get no answers. Once you're booked and have paid their deposit they do not care. They encourage you NOT to pay with a card so you're unable to dispute charges and for delivery you can ONLY pay cash or money order. Extremely shady and scammy- not sure how they stay in business. AVOID AVOID AVOID

Eagle Moving Group - the most horrible moving experience imaginable

Eagle Moving Group was the most horrible choice that can be made for getting your things moved. Several weeks prior to our move from LA to TN, the Eagle Moving Group rep, Nicholas, sold me on everything under the sun at a cost of $5,400.00 with the understanding that we were to be in TN by Saturday night, 3-5-22. Promises made but not kept – 36 hours prior to the anticipated arrival, I was notified by them that the price then escalated to more than $14,000, items were to be packaged, photographed, inventoried and picked up by 3-5-22 by 8 a.m. Secured timely delivered by 3-5-22. Reassembled restaged at destination. There was no photographing, inventory, packing, or crating of items. Being completely blind, myself and my cancer-surviving wife packed and brought to the back of their truck items that their movers would not participate in. They refused to pack or safely crate any items. When Eagle Moving Group had Dann Moving show up to our home, the crew showed up already drug/alcohol impaired two days late, and was later witnessed smoking weed in the front of our home. The final arrival time initially set to be Saturday 3-5-22 turned out to be the night of Tuesday 3-8-22. When the driver instructed the impaired crew to begin packing and bringing items to the truck as the driver would then load them, the crew advised that they would not do packing. After an hour of nothing getting accomplished, myself, being blind, and my cancer-surviving wife began packing and transporting our items to the truck. Because of the deceit of the Eagle Moving Group dispatcher, George, our frozen and refrigerated items remained in ice chests outside of refrigeration until Tuesday night, 3-8-22. When the truck finally arrived and was opened, it was then revealed how recklessly, and nearly intentionally damaged all our belongings had been treated by them. It was like a scene from the old Sanford and Son TV show. It was at this time that the complete and utter lack of caring and talent became obvious, as 90% of all our most valuable items and furnishings were damaged, broken, or destroyed beyond the point of repair or sale, of course, excluding our items that never showed up at all. When we tried asking for financial consideration of their destruction, the Eagle Moving Group, through George, became arrogant, irate, disagreeable and vengeful, giving no consideration for the destruction and terror they caused. I strenuously urge that no one use Eagle Moving Group or Dann Moving, as they are untruthful, unreliable, incompetent, and vengeful.

Zero stars

DO NOT USE THIS COMPANY! Horrible customer service and they lied. It’s been 4 weeks and I still don’t have my stuff and they are telling me another 3 weeks. I have 2 small children with no furniture! I was also threatened by their “supervisor “ that since I called and complained and tried to get an answer as to when my stuff would finally arrive that they will not make sure our delivery is last. HORRIBLE HORRIBLE HORRIBLE!!

Was told one price over the phone and was given another price when the movers got here

BEWARE I was quoted 6,000 for a move, and when I declined due to that being too much, he called back with a different price of 2500 to meet my budget. When it was time to move the movers “Cross Country Movers” looked at my storage and informed that they would have to charge me 1200 more to take everything. At this point I only allowed them to take my furniture because my back is against the wall. There were also other people’s furniture in this truck. After talking with them about that, they told me they had other deliveries but would deliver my things tomorrow. I told them that I was told that I would get my things the same day and he then agreed that he would deliver my furniture by 9 pm. I have called and called left messages and an email and no one has contacted me and it is 10pm. DO NOT HiRe this company to provide moving services.

Was told one price over the phone and was given another price when the movers got here

BEWARE I was quoted 6,000 for a move, and when I declined due to that being too much, he called back with a different price of 2500 to meet my budget. When it was time to move the movers “Cross Country Movers” looked at my storage and informed that they would have to charge me 1200 more to take everything. At this point I only allowed them to take my furniture because my back is against the wall. There were also other people’s furniture in this truck. After talking with them about that, they told me they had other deliveries but would deliver my things tomorrow. I told them that I was told that I would get my things the same day and he then agreed that he would deliver my furniture by 9 pm. I have called and called left messages and an email and no one has contacted me and it is 10pm. DO NOT HiRe this company to provide moving services.

Eagle Moving Group is a BROKER - don NOT USE!!!

Do NOT use this company!!!!! These people are a moving broker. If they contract the services out to a crappy mover you are 100% screwed!!! They have ZERO control over the quality or professionalism of the movers. I have talked to multiple people at Eagle Moving Group and they are very nice, but they have no control and can not do ANYTHING but be nice on the phone and tell you to call back later. I sent a list of 16 complaints based on my nightmare experience with the moving company and the response was was, "There was no breach of contract so we will NOT offer any discounts". They said on the phone during the sales call, you have a full load so it should be 2-4 days. The estimate says 2-14 days based on DOT regulations and TODAY they told me the movers tariff says 21-30 days. We are now on day 16 and past the DOT guidelines and NOW they tell me about the "movers tariff" whatever that is!!!! I can not express what a nightmare this has been. Here are a FEW of the complaints I sent to them that do NOT qualify as a breach of contract. 1-Movers did not blanket wrap my son's dresser and then slid it up the stairs on the top. 2- Wrapped my desk in a blanket so that the blanket blocked the whole desk from floor to the top of the desk using more space to increase cubic square footage used. 3-They did not have any tools, so they could not minimize the space from the metal bed frames or remove the stand from my 65" TV. I have ZERO confidence that it will survive the move. 4-The moving blankets they used were torn and filthy 5-They strapped $3500 worth of mattresses to the ramp on the back of the truck. 6-They left trash in every room. Use this moving brokerage at your own risk!

WORSE EXPERIENCE EVER

I Wouldn’t Recommend This Company to my Worst Enemy. Quoted one thing, had No Idea the $1,168 dp was for a Broker Fee. I was promised by Andres Papadakis that that would be All I had to pay when I booked my entire move. Per my Eagle Contract my things would be delivered in 2-14 days…As per our phone conversation I needed my things as early as 4/4/22 as I would be starting my new job Andres very agreement with me was “delivery 5-7 days”. Estimate/Order #E3861287. When the movers came out they told me my fees for them would be based on cubit feet/not everything I Specifically Told Andres I was moving and I had to pay them $2,080 to take my things to put in a storage somewhere in New Orleans. Mind you, my things were picked up on 3/29/22 and I still have not gotten them delivered to me from B.R.,La to Minneapolis,MN. Can’t Ever Get Andreas on the phone(no one answers their lines EVER. PLEASE BEWARE OF THIS COMPANY/PELICAN MOVERS/ROAD RUNNER VAN LINES. Then on top of that I was told that WHENEVER…my things are delivered I would be expected to pay an additional $2,080.

Terrible Experience

What they did not do? As soon as the guy came in, he started hitting on my wife by saying - “you look so beautiful”. Then proceeded to double the charge. When my wife declined, they charged $600 to unload our stuff and kept $1400 deposit they already took. NEVER use them. Worst experience ever!

Worst experience ever!!!

We will never hire or recommend this company to any of our relatives. Please be aware, I cannot advise you to read the contract because important details are not included. Pick up was an hour late, and the pricing was altered at the time of pick up, with us removing a whole bedroom, washer, dryer, refrigerator, and a few yard things. We just relocated two bedrooms, and we should have moved the goods ourselves. We are now waiting for our belongings, which we were informed could take up to a week. Please keep in mind that this was a traumatic moving experience!!! I would have given it a negative star if I could.

DO NOT USE THEM!

ARRIVAL WAS 3 WEEKS AFTER B EING TOLD IT WOULD ONLY BE A FEW DAYS. SLEEPING ON THE FLOOR WITH VERY FEW ITEMS PACKED SINCE WE WERE ONLY EXPECTING A FEW DAYS WITHOUT OUR BELONGINGS. ITEMS WERE BROKEN AND MISSING. BEWARE! SCAM MOVED FROM WASHINGTON TO ARIZONA--SHORT DISTANCE