Damage-Free Packing and Moving

Moving can be stressful, but this company made it a breeze. Their packing services were thorough and meticulous, ensuring all items were well-protected. During the move, they handled our belongings with care, resulting in zero damage. Their quote accuracy was impressive, and there were no hidden costs. Punctual and efficient, they completed the move in record time. Customer service was friendly and responsive, making the entire process smooth. Highly recommended for a hassle-free moving experience!

Seamless Long-Distance Moving Experience

Moving across states seemed daunting, but this company made it seem effortless. Their long-distance moving service was impeccable, ensuring all our belongings arrived safely and on time. From the initial quote accuracy to the final delivery, every aspect was handled with precision. Their punctuality and speed were remarkable, making the entire process stress-free. No damage to any of our items, thanks to their careful packing and handling. Their customer service was exceptional, always available to address any concerns. Highly recommend for a hassle-free move!

Reliable Movers with Excellent Customer Service

The moving company provide­d an exceptional relocation se­rvice that left me thoroughly satisfie­d. The movers were­ dependable and took gre­at care in handling all my belongings, ensuring nothing was damage­d or misplaced. They arrived promptly at the­ scheduled time and worke­d diligently to complete the­ move in a timely manner. The­ company's customer service re­presentatives we­re knowledgeable­ and friendly, addressing any concerns or que­stions I had throughout the process. I felt comple­te trust in their reliability and profe­ssionalism. Based on my experie­nce, I would enthusiastically recomme­nd this moving company to anyone seeking a stre­ss-free and efficie­nt relocation. The moving crew displaye­d remarkable efficie­ncy and attention to detail.

Efficient and Professional Movers

Moving can be a stre­ssful experience­, but my recent relocation with this se­rvice was truly hassle-free­. The team of movers arrive­d promptly at the scheduled time­, ready to begin the packing proce­ss. They worked efficie­ntly, yet meticulously, ensuring e­ach item was carefully wrapped and se­cured for safe transportation. From delicate­ glassware to bulky furniture, they handle­d every belonging with the­ utmost care and attention. Throughout the e­ntire move, the te­am maintained a friendly and professional de­meanor, making me fee­l at ease and well-informe­d about the process. Their e­xceptional customer service­ was evident from start to finish, addressing any conce­rns or queries I had along the way.

Stolen Jewelry

My initial call to set up moving services appeared to be a seamless process, however, this ended up not being the case. I called on or about the 2nd of December 2023 and spoke with a Rep and set up my move (originally) for December 30th, I was given a flat rate (is what I was told) of $1,200, I paid $400 up front for my deposit with the understanding the balance of $800 would be processed on the day of the move. I was asked what items would need to be moved and was told that the movers would assist with the packing/wrapping of these items, to be transported. I called about a week later and again spoke with Rep, I requested to move my moving date to January 15th. I was told my request would be updated and that I would receive an updated moving estimate that would reflect this new date. Never received. On December 27th, I received a call from the quality assurance department confirming a moving date of December 30th and to re-review my inventory list. Firstly, I corrected him on the date, explained to him and it was supposed to be changed (he did not see an updated date in the system), he told me 2 possible move dates were needed, as oppose to the one, just in case the 1 date posed an issue, so I gave him either the 14th or the 15th and someone would call and confirm 24 hours prior to the move date. I was never told this on the first call with Rep#1. He updated my request and we went over the inventory list which revealed not all of the items given on my first call was recorded (when I initially spoke with Robert, he mentioned the list didn't need to be exact, he just needed a working list). I did reach out to Rep#1 as was this was brought to my attention, ended up having to leave a voicemail, Rep #1 never called back. Ever... not to apologize for the mix-up, nothing. On the day of the 30th, I received a call from movers that they were at my location and ready to move. I explained that I had requested on 2 different occasions that my moving date had changed to January 15th. He stated he would call me back and never did. I assume he figured things out. January 1st, I called your call center and spoke with a young lady who managed to find out what the mix up was, which is that Rep#1 never recorded the update , Rep#2 updated and communicated to whomever he was supposed to, but this update was never communicated to the movers directly. She assured me that the 14th and 15th were recorded by Jack in their system. On January 12th, I called the call center that evening to check in on which date movers would arrive and I was told, no date had been confirmed yet and that I would receive a call 24 hours prior to the date of the move. The entire day went by on the 13th, I finally called that evening and I was told the offices were closed and I had reached an after hours service, a message was taken to be passed along and I would get a call back, never received a call, but a text from another rep with Amerisafe and that she had reached out to dispatch to try and get an ETA and would be in touch as soon as she got the information, never reached back out to me by phone or text. So, the morning of the 14th about 9am, I texted the number she texted me from to say I never heard back. She never replied, ever. At 12:43, I received a text from the driver, to say he was 50 minutes away. As you can imagine, I had no time to prepare as I assumed because I had not received any notification the day before, that most likely the move would happen on the 15th. When the movers arrived, he sat and wanted to go over calculations that included me paying a remaining balance of $2,000. A huge difference from the $800 I was expecting to pay. He explained the difference in the cost was due to my location having stairs, packing supplies and having large pieces, none of which was asked of me or communicated with Rep#1 as my initial call/set-up. Rep#1 stated and I quote, it would be " a $1,200 flat rate for everything". The driver then circled back to a cost of $1500, still a big difference between the $800 I was expecting to pay, but I felt pressured and backed in a corner. The driver, driver then stated he could not haul all of my pieces as he did not have a large enough truck, so as a result I am stuck with still having to arrange to have items to be picked up from my apartment. I should've backed out at that moment. Once the $1500 was settled, they began to break things down and haul. Keep in mind I still had items all over my dining room table, dresser tops and other surfaces. One of the gentlemen started in the master bedroom where my jewelry box was kept on my dresser top. He removed everything from the dresser top and onto the floor. Once the room was cleared of all of my major furniture pieces the movers left to go ahead of me to meet my partner at the house. I returned to the apartment to notice my jewelry box was stolen.

Scammers!!!!!!

I called this company and got a "binding estimate” (more on this later) for $8950. This “estimate” says that the cost of your move does not go up if you submit a truthful inventory list and if you do not add any additional services. Based on your inventory list, they calculate the cubic feet your move takes. That’s the basis of your price. When the “real’ moving company (Nationwide Moving Service aka AmeriSafe Moving is only a broker) the foreman walked around like a peacock on steroids and told me to carry out my move he wanted an additional $5000 because I had “so much stuff”. He also wanted $500 to take apart my bedroom wardrobe. I showed him that everything I had was exactly what I had submitted for my agreement. The agreement (see above) the cost would not go up if nothing changes. He lectured me that he is the one determining the cost of the move and wanted to force me to sign an amended agreement for $5000 more to carry out the move. Here we are, I took a day off from work and he trying to strongarm me, thinking I am desperate and sign. I did not, I told them I only pay the original amount. Note: One of the guys on the truck told me he does that all the time.. I told them to leave as I was not willing to pay $5000 and felt I was frauded. It get's better. I have to take them to court now to get my $3500 deposit back, which they kept as they state the contract says you only get your deposit back if you cancel 72h after you sign the contract. But sure enough, how do you know 72h in advance that someone is trying to trick you? I would have some explicit words here, but my wife stopped me.

Horrible !!!

Don't Don't Don't! They are just a broker and lie thru there teeth. This place should be shut down by the BBB! All of our stuff was damaged. Furniture damaged and packing boxes crushed! We were moved by some company called Super Movers. Rudest and Sorriest excuse for a moving company ever! They had our belongings for 3 weeks and we paid over twice of the estimate. Don't even think about it be smart and go else where.

Scam company with new name AmeriSafe

Please don't get into this scam. They changed their name to AmeriSafe due to all the bad reviews nwmoving was getting. They will take your money and then give the contract to a third party. After that you have to deal with the third party and they will not respond to your calls or any request

HORRIBLE EXPERIENCE

Increased rate by 2300.00 upon arrival, even though they PROMISED that they would honor the original quote. Busted a bedroom door, moving a treadmill. When we reached the destination (took 2 days to drive 8 hours apparently), they refused to move any boxes upstairs. I had to call management to get my bedroom boxes moved up a flight of stairs. Lead mover was as nasty and rude as can be. And LAZY!

Horrible company!

Warning! run as fast as you can!!! Biggest scam artist! Noone answered the phone when I needed to notify them. They are full of xxx t and will rip you off big time. Don't know how they sleep at night. Totally dishonest! Go somewhere else and make sure they don't have a contract you need to sign.