Jackson Movers


Based on 25 reviews



Review Summary


Average Service Price


5
4
3
2
1
2.3
Average
25
Reviews


$ 4478
Interstate move average
25% more than market avg.

Daniel Mergenthaler
January-20-2024
Interstate move
from Midland, Texas to Whiting, New Jersey



They are criminals!

Jackson Movers proved to be an unreliable moving company in my experience. Initially connected with a broker who quoted a low rate, the situation took a turn when the driver arrived, demanding double the initially agreed-upon amount. The driver's tardiness led to significant inconveniences, causing my in-laws to miss their flight. Despite negotiating terms with the broker, the final outcome was deceptive, resulting in double the anticipated storage fees. Customer service showed little empathy, emphasizing that we should have been more vigilant during the signing process. The broker's promises were not honored; instead, there were unexpected charges and unresponsiveness to our calls. The handling of our in-law's inquiry was particularly unsettling, with the lady on the phone exhibiting bullying behavior. The overall storage cost for a 3-bedroom unit escalated to $1200. This experience with Jackson Movers left a negative impression, highlighting exploitative practices and a lack of ethical conduct. I strongly advise against engaging with them.


Service cost: $14000

Move Size: 3 Bedroom Home


Nicole Foster
January-18-2024
Interstate move
from Fort worth, Texas to Baltimore, Maryland



ABSOLUTELY TERRIBLE COMPANY!!

ABSOLUTELY HORRIBLE!! PLEASE BE AWARE THAT THIS COMPANY IS TERRIBLE. All of the other negative reviews are accurate. I purchased a move through a broker company (Compass Moving Group) unbeknownst to me until Jackson Movers showed up on the day of pick up. Compass gave me a moving estimate cost of $2749, with me only supposed to have paid $780 at pick up and $780 at delivery. When Jackson came to pick up my items, they said that my couch was bigger than what was listed so they added an additional 190 cub that ended up costing me an additional $600 out of pocket. They picked my items up on 12/1, and I signed the bill of lading contract with the first available delivery day of 12/20/2023. They then sent me an email later with another bill of lading form (IDK WHY) and I filled out 12/26/2023 as the date for that one. I never received a copy of that signed bill of lading, only the original so I was under the impression they were using the 12/20 date for delivery. Wrong, they did not. It is now 1/17/2023 and they JUST delivered my stuff. There was absolutely no communication from Jackson in between this time. I had to call them almost everyday for an update. And they did not even load my items on the truck until last week. Then, after calling them for an update earlier this week, they tell me that an additional shuttle service fee of $556 will need to be added to my balance because an 18 wheeler “can’t fit”. I live in an apartment building with a loading dock that was confirmed to fit a truck at 14.4’ high AND there is a grocery store at the bottom of the building, so regardless 18 wheelers drive on the street all of the time and are able to park at the loading docks, so they lied to extort me for more money. To top it all off, they damaged my items including a BRAND NEW 65’ TV THAT WAS $811. This TV was wrapped in blankets, a TV box, bubble wrap, so that means they were throwing my stuff around. I will be filing a claim and looking for legal recourse because this company is extremely negligent. OH ALSO, when the driver called me yesterday to give 24 hour notice, I had my father on the phone with me and was telling the driver that an 18 wheeler can fit and my dad said “is there anything you can do to help? You would think there’s something that can be done to help a young lady out” to which the driver replied “what kind of father are you that you can’t pay for it” ARE YOU KIDDING ME?! This is how unprofessional these people are. They’re scammers and extort people for their money and they should not be allowed to conduct business. Please see photos of damaged property.


Service cost: $3979

Move Size: 2 Bedroom Home


Anonymous
January-17-2024
Interstate move
from Dallas, Texas to Baltimore, Maryland



Worst Moving company

This company extorts its customers into paying more for issues that are not problems of the customer but that of the company. They held my furniture hostage for almost 30days and then when it was time for it to be delivered my furniture was completely broken and they have not given any type of service to help replace or pay for what they have broken. Extremely unprofessional!


Service cost: $2799

Move Size: 1 Bedroom Home


Yosra Kharbeche
January-11-2024
Interstate move
from Houston, Texas to los angeles, California



Horrible company and service!!!!

I recently engaged the services of this moving company to relocate my furniture. Initially, they provided a quote, and upon acceptance, I paid the first half. However, upon their arrival at my location, I was surprised to be charged an additional $1000, citing large boxes and a hallway distance of over 75 feet. Following this, the promised delivery date shifted from December 29 to January 3, and as of today, nearly two weeks later, our furniture is still pending. This delay has resulted in added expenses for a hotel stay. Despite multiple attempts to contact them, the customer service has been extremely disappointing. Cristal, the representative we interacted with, provided inconsistent and unhelpful information. Furthermore, the company charged our credit card three times, falsely claiming the initial two transactions were declined. To date, no refund has been processed. This prolonged waiting period, coupled with the lack of communication and erroneous charges, has made this moving experience incredibly stressful. Regrettably, I cannot recommend this company; they have proven to be the worst movers I have ever dealt with. The entire ordeal has been nothing short of horrifying.


Service cost: $3990

Move Size: 1 Bedroom Home


Yosra Kharbeche
January-11-2024
Interstate move
from Houston, Texas to los angeles, California



Horrible company!!!

I recently engaged the services of this moving company to relocate my furniture. Initially, they provided a quote, and upon acceptance, I paid the first half. However, upon their arrival at my location, I was surprised to be charged an additional $1000, citing large boxes and a hallway distance of over 75 feet. Following this, the promised delivery date shifted from December 29 to January 3, and as of today, nearly two weeks later, our furniture is still pending. This delay has resulted in added expenses for a hotel stay. Despite multiple attempts to contact them, the customer service has been extremely disappointing. Cristal, the representative we interacted with, provided inconsistent and unhelpful information. Furthermore, the company charged our credit card three times, falsely claiming the initial two transactions were declined. To date, no refund has been processed. This prolonged waiting period, coupled with the lack of communication and erroneous charges, has made this moving experience incredibly stressful. Regrettably, I cannot recommend this company; they have proven to be the worst movers I have ever dealt with. The entire ordeal has been nothing short of horrifying.


Service cost: $3990

Move Size: 1 Bedroom Home


Joseph scott
November-29-2023
Interstate move
from Houston, Alabama to Alexandria, Virginia



Worthless liars, con artists

I’ll keep it simple. They’ll overcharge you, break your stuff, ruin your walls / hallways..give you a link for claims..and never respond. Liars and cheaters, thief’s. DO NOT HORE THIS POS COMPANY. And Krystal, PISS OFF. …………………………………………….. …………….LIARS


Service cost: $7800

Move Size: 4 Bedroom Home


Anonymous
November-01-2023
Interstate move
from Portland, Oregon to Mine, Oklahoma



Beware!

I wasn’t going to leave a review, but a year later they keep emailing me to do so. Bait and switch on pricing, took 30 days to deliver, all items covered in dust and multiple broken items, when you try to file a claim you can not upload documents you were never provided with! STAY AWAY!!!!! Look on BBB complaints before you take a chance with them.


Service cost: $3500

Move Size: 2 Bedroom Home


Joey
October-16-2023
Local move within Texas
from Manor to Wichita Falls




You're better off selling your things

$11,900 is what I paid for Jackson Movers to damage just about everything they touched and deliver my things a week later than I was told would be the latest. They even told me when I called to ask why my things were not on the way to my new house that I have to call them to tell them I paid because they have too many transactions to track. They put 3 massive holes in the walls of my old house when moving things out and did a poor job attempting to repair the damage. When my belonging finally arrived at my new house, many things were broken, damaged, and filthy. I was told that you're better off selling what you can't fit in a U-Haul and buying it when you get to your destination, and I now realize how correct that idea is. Take what you'd make on your selling those things and pair it with what you would pay these criminals and you can have nice new things to furnish your new house or apartment. Considering that not a single aspect of dealing with these people went as expected or even well, I didn't bother with a claim as I've heard about lowball offers and having to decling their offer and fight with them to get anything from them to make it worth your time.


Service cost: $11900

Move Size: 4 Bedroom Home


Jen
August-30-2023
Interstate move
from Houston, Texas to Boynton Beach, Florida



Nightmare moving experience

Jackson movers "moved" me from Texas to Florida. Safe ship moving was the broker and due to the "salesman" Steve Schultz that was a nightmare as well. Jackson movers showed up at my apt. Took apart my entertainment center, bed, dresser and desk to move my items. Now missing is the shelves of my entertainment center, the brackets to put my bed back together, the screws to put the mirror back on my dresser and they didn't know how to put my desk back together so that now wobbles. Dyson vacuum is gone as well as a few other items. Wardrobe boxes destroyed and delivered upside down. broken dishes, mugs, glasses, mirror. Do not use this company or safe ship moving. $6600 for this move and my loss is well over 10k Oh and the best part, when they showed up they tried to get more money out of me. $150 because they were going to use an elevator and $300 to come down the hallway. Which this was all discussed beforehand in my original quote.


Service cost: $6600

Move Size: 1 Bedroom Home


Joseph Dorsey
August-29-2023
Interstate move
from Arnold, Maryland to Kernersville, North Carolina



VERY DISHONEST COMPANIES

Dear Jackson Movers,  I don't know who was the worst culprit, your company or the Acme Moving Company. Acme (the broker) took my money,$2500.00, and gave me bad information regarding the amount that I had to move, and then placed me with you. When you arrived, I was told that the information that Acme provided was off the mark and I had a full truck. Acme estimated 600 sqft. and your man estimated it to be 900 sqft. Acme told me it would charge me $1200.00 for the pickup and $1200.00 for the delivery. In good faith, I purchased Postal money orders for those amounts, since I was told by Acme that a personal check or credit card could not be used. Of course, they told me that CASH would be accepted. Anyway, I was required to give your man, in addition to the $1200.00 Postal Money order another $1000.00 since it was going to be a full truck. Finally, the man in charge of the move spoke to someone on the phone and got permission for me to write a check for the additional amount. I was further told, that when the furniture was to be delivered I could write a check for the difference between the amount on the Postal Money order and the final bill. Once the truck was loaded and ready to leave I observed that the truck was only half full. Another lie from the moving industry.  The truck was driven back to New Jersey where it was unloaded and the furniture was put into a warehouse. With all of the loading and unloading, many of my furniture items were scratched and chipped.  Instead of transporting the furniture down to North Carolina the next day, as I had been originally informed, it was over a week before it finally was delivered to my house.  Consequently, I had to spend over a week in a hotel at $175.00 a night. Just before the furniture was going to be delivered, the man in charge called me and said that he could only accept cash for the difference between the Postal Money order and the final amount owed. Since I bank with Navy Federal Credit Union, and there wasn't one within reasonable driving distance, I had to ask my daughter to lend me the cash. Needless to say, that was an embarrassing situation. Between Acme and Jackson Movers this was one of the worst experiences in my life. I would recommend either company to move any of my relatives or friends. As for this email, I think you have a hell of a nerve expecting me to give you a good review.  I should probably post this experience for everyone who is about to move to be warned. However, the lack of honesty between the two previously mentioned moving companies is so incredulous that it defies belief. Don't try to reach me, I don't want to hear the names of your companies again!!!


Service cost: $7000

Move Size: 2 Bedroom Home


Licenses & Certificates:

Companies that transport household goods within Texas like Jackson Movers have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.


ICC MC number: 0
USDOT: 0