Review Summary
Average Service Price
Average
Reviews
Interstate move average
13% more than market avg.
Flexible move!
My siblings and I found the movers to be really competent and adaptable. We appreciated their attention to detail in packing and delivering everything in excellent condition. We also loved how respectful they were at all times. We were quite delighted with our relocation! They effortlessly delivered to three different homes in a single day.
Good job
The service was excellent. The movers appear to be very professional, and they always seem to be really informed about their job and how to move various goods. I was quite scared that something may be damaged or possibly lost (like it happen sometimes). Everything was in excellent shape when they unloaded my shipment, and I will definitely use them again.
Worst experience
This business is very quick to collect your money for services that never happen. If you look for another firm, your money will not be returned to you, and your things will not be moved. If you're lucky, you'll get a bunch of stupid responses. We will not only take legal action against this company, but we will also tell as many people as possible about our experience.
Worst service
It is undeniably the worst, as are its staff. For more than three weeks, I've been in touch, the customer service manager, requesting a refund. He continues to tell me how precious my time is and how much he values my company, but he does nothing to demonstrate it. In one of several emails, he stated "I would be delighted to discuss any further pay options with you in order to reach an agreement. We hope you understand how important you are to us and how much we cherish your business. Please let me know how you want things to go." I told him how I wanted to continue. I'd like my money returned.
Dissatisfied
I would give this firm 0 stars if I could. I'm set to start a fellowship in general surgery on Friday. They were scheduled to move me on Monday. They didn't show up, and they didn't call to let us know there was a problem. We had to contact them and wait for an hour before speaking with anyone. They simply canceled our move after speaking with multiple persons. It's a bad company.
My belongings were never collected.
When deciding on this company, exercise caution. My belongings were never picked up, despite the fact that I had booked a pick-up date one month in advance. This has had a number of ramifications, including the need to hire another business to move my belongings from the west coast to the east coast in less than a week. In addition, I have had the worst user experience of my life. They never reached out to you — anytime there is a problem, you must always initiate conversation. I had to wait at least 40 minutes every time I called to speak with a person. They were unable to tell me what went wrong or provide any other information concerning the delay. They did not accept blame for the delay at the time. They made no attempt to provide an alternative solution apart from postponing a pick-up date. They contacted me to inform me that the carrier will be picking up my belongings on So the same thing occurred again. No one ever called or came to pick up my belongings. I was not notified of the delay in advance this time. Nobody contacted me about the delay. So, I called the company again when they closed, and they informed me that their dispatch team was unable to contact the carrier. They both mentioned the same thing: "there may be a delay." The after-hours SMS service was once again ineffective. When I asked how they planned to take responsibility for this, they stopped replying to my messages. Basically, this firm was the worst experience I've ever had. When I inquire what the problem is or what is going on, they always respond they don't know and they're not part of the dispatch team or the carrier. I get that they are a broker, but isn't their responsibility to follow through on their activities and assist customers? It was also my responsibility for believing the positive reviews. I was drawn in by the lower costs they were offering, and I definitely received what I paid for. My reimbursement has been done (preferably without lying to me about it), but this does not compensate for both the stress and other effects that I am experiencing. After giving them days to pick up my belongings, I now have less than a week to find a method to relocate them from the west to the east coast. They will not accept responsibility for this scenario. For the past six days, I've been dealing with needless stress and frustration.
This was a mistake!
I arranged for a relocation with them to be delivered on the day I arrived in our new state. Move from Illinois to Colorado. I also bought it. We find out after we move that our belongings would not be delivered for another three weeks, and they demand additional money to acquire them immediately. They've been contacted, but they couldn't care less and won't do anything to help. Awful company with even worse leadership. Be cautious and read reviews.
Bulshit!!
I asked to get a quote, and they were trying to get me to put down a non-refundable first deposit. I mentioned that I wanted to hear back on other offers first, and they hooked on me! We will not do business with them since they are unprofessional and overbearing. .
Terrible experience
I've been waiting for my belongings for two weeks, and they fail to make the payment or even set a time for me to pick them up. I'm about to file a lawsuit against this company. I'm becoming increasingly frustrated; we need our belongings! I've got everything I need in that truck! .
Don't let them get away with mistreating
In my opinion, they only act professionally in public. This is an unlicensed moving company that does anything to earn its money. They told us a delivery window of 7-14 business days based on the distance. We are on day 20, and they are refusing to honor the contract to which they agreed. They will not call you back; they do not mind where your belongings are or how long you have been without them; they will give you an attitude when you phone customer support, and they will speak extremely negatively to you privately. Record all of your phone calls with them, as I do, and attempt to contact you as much as possible via email. When issues emerge, they will lie to you about who is in charge. When asked to present professional proof of status, they refuse. Examine the specifics of your deal, and keep in mind that no contract can be voided for gross negligence. Even if there is no reckless endangerment, a judge can look at what has happened and override it. This is a bad corporation that will abandon you and your family. Don't forget that you can get your bank to reverse the payment. Contact a lawyer if they continue to abuse my relatives. We still don't have our belongings, and they won't tell us where it is. This organization receives zero ratings for overall performance, customer service, communication, honesty, and follow-through.
Licenses & Certificates:
Companies that transport household goods within New York like Roadway Moving have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.