National Express Moving

Based on 23 reviews

Review Summary

Average Service Price


$ 5391
Interstate move average
42% more than market avg.

William Burns
Interstate move
from Fort Wayne, Indiana to Dallas, Texas

Broker who ask for ransom

They are a broker. They will hold your moving hostage: - They will ignore the contract and and ask for ransom; - They didn’t respect the law enforcement I had involved in my moving(I have a report); - The cops and I could only know where my belongs were because I had tracking device; - I also have connections most here don’t; I would not have children or woman near when dealing with them. The sales man is as vile as one can be; very smooth. His name supposed to be Gene, but I doubt. Do not send money to National Vans they are in bed together; Do not send money via Zelle or Give your credit card. Do not send money to Susan Kay. You won’t find the broker after they took your money. I did, but I have ways most don’t. They don’t reply to BBB.

Service cost: $7000

Move Size: 3 Bedroom Home

Interstate move
from Stamford, Connecticut to FL, Florida

Unskilled folks.

So far, they've only collected my friend's money, and it's been over two months and they still haven't provided a needle and don't answer the phone, despite charging additional money on the day of the move, so they are really fast when of your cash is the issue and they bring you a piece of fake information about your pick updates but that does not happen at all.

Service cost: $3420

Move Size: 3 Bedroom Home

Local move within New York
from NY to NY

Dreadful company

Worst moving experience I've ever experienced. The movers expedited the delivery since they "don't get paid by the hour." This has been brought up to me several times. Second, because my platform bed would not fit in the elevator, they advised I toss it away (and I would have to dispose of it). It only had to go up one flight of steps! When I begged them to at least attempt, they got it up halfway through the trip and then gave up. It's up to my Father and me to deconstruct it. Despite the fact that it was in the contract, they refused to put it back together. LASTLY, they ran away, with one of the movers opting to relieve himself right in front of my new building unit. A neighbor who took the accompanying photo filed a complaint.

Service cost: $1260

Move Size: 1 Bedroom Home

Simon Russell
Interstate move
from Tucson, Arizona to Nashville, Tennessee

Good moving.

Here seems to be my open and honest account of my experience.  My estimator was terrific; we're still texting each other a month later to catch up. The office employees and booking process were excellent. I didn't get my boxes chosen out when I booked it and I thought it was 110.. it turned out to be 191.. they cost me $871.00 to add 81 boxes.. understandable.. driver and crew, extremely nice.. worked hard.. no complaints. Delivery was supposed to take 7-10 days, but it took 16 days. Overall, they are a wonderful company, but when delivery is late, it is quite aggravating. As promised, here is my honest review. Thank you for working so hard for our family.

Service cost: $8200

Move Size: 4+ Bedroom Home

Maria Rodriguez
Interstate move
from Portland, Oregon to Tampa, Florida

Employees steal your stuff.

The workers have stolen a large number of personal documents from me and my children and mine. All of them are critical and tough to recover. They justified themselves by claiming that the box was not in my possession and saying that I have had our personal things so I want to say that this company is not competent to take your belongings to your new home!

Service cost: $17000

Move Size: 3 Bedroom Home

Suzanne Manning
Interstate move
from Uxbridge, Massachusetts to Mesa, Arizona


They literally destroyed all my belongings. Absolutely everything was broken. They charged me double what they had quoted me, the movers demanded more cash from me, it took a month to deliver my things, and as if that were not enough, all my things were destroyed.

Service cost: $2000

Move Size: Partial Move

Katie Mccormick
Interstate move
from Concord, New Hampshire to Atlanta, Georgia


They only try to scam you! I called to cancel my deposit and they were totally rude and disrespectful. They are dishonest people

Service cost: $2800

Move Size: 1 Bedroom Home

Beverly Col
Interstate move
from Houston, Texas to Colorado Springs, Colorado

Damaged TV and washing machine

I'm still waiting for a refund for the damaged items. The customer service guys are not answering my calls.

Service cost: $10195

Move Size: 4+ Bedroom Home

Marjorie Greenberg
Interstate move
from Little Rock, Arkansas to Alexandria, Virginia

Really a horrific experience. Called the police on them

They quote your move with false estimates to get you, then ridiculously increase the price and disappear. They don't even have a real office!

Service cost: $20000

Move Size: 4+ Bedroom Home

Jean Chen
Local move within Oregon
from Portland to Salem

Mold damage horrible

My things arrived wet and moldy, I had to discard many of them. They have a very shady refund policy and only give you back pennies depending on the weight of your stuff. If an expensive ring is lost, you will only get a few pennies back.

Service cost: $5000

Move Size: 3 Bedroom Home

Licenses & Certificates:

Companies that transport household goods like National Express Moving have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.

ICC MC number: 0
USDOT: 109138