Do Not Work With This Company

I hired this firm to transfer my possessions from Washington State to Virginia.  the things were taken up. My belongings have still not been delivered yet informs me that they are still in storage in Washington and would not allow me to have another truck or carrier bring the things to me. The money has been paid in full, and they are way over the 21-day delivery deadline. Do not put your confidence in this firm!

Ridiculous amount

We were quoted around $2700, but the ultimate bill was far over $5,000. We added packing, which was stated at 700, but they then added a ridiculous amount for tiny things despite the fact that we did not wind up moving larger items that were included in the initial quotation. There were also difficulties with the kind of payments received that no one brought up. Only cash or money order upon delivery? That should be acknowledged and made clear from the start.

SCAMMERS

At first, everything seemed fine, but then they were negligent with my things, and they even lost a box with a lot of expensive clothes and other very valuable objects for me. They refused to attend to my claims and never answered my calls, only useless emails that did not resolve anything.

Incompetent

They never communicated correctly and fluently with me, they only sent two movers even though they were informed that there would be heavy objects and that we would need at least 4 guys to do the moving efficiently. The truck they sent was not the correct one and some objects were left behind. An expensive company that doesn't listen to the needs of their customers.

Hidden fees

Experts at charging extra fees! The budget they give at the beginning is only an initial amount because then they add more and more money to your invoice, and you are forced to pay it if you want to move because the extra charges are conveniently applied in the middle of the moving process. Any other company is probably much better than this.

They lie and scam you

Lies and more lies. They give you a low budget at the beginning and then when you can no longer regret it, they start charging you for a lot of extra things, even for move a box down the hall! They also wanted to hide that they broke one of my expensive mirrors, then one of the managers from the company tried to bribe me so that I would not put any negative criticism on them. This company takes advantage of you and makes your move a nightmare.

Terrible experience

With this company, you pay for things that you never receive. The team took too long to show up and also on the move process, and was very inefficient and disorganized, even my husband had to help them pack a lot of stuff. Every minute they said they had to charge us more for some extra item, and they also complained about the tip that we gave them and asked us for more. It was a terrible service.

Look elsewhere

A dishonest company. They tricked me with the contract and only covered 10% of the cost of all the things they broke, including some pretty expensive ones. The movers were not polite at all and the communication between the company and me was really pathetic. I hope no one else makes the mistake of hiring this company.

Good Moving Experience!

I am so grateful to have found Dumbo Moving and Storage! I felt my things were safe and in the right hands at all times. The team was very friendly and professional. They didn't lie to me with the budget and filled their truck very efficiently and quickly.

THE WORST MOVING COMPANY

They feed you lies from the beginning to the end! They give you a cheap quote and then charge you a ton of extra money at the last minute. They are not careful with anything, they broke many of my things and even stole others that they did not return until I involved the police. Attention is terrible. This company is not worth it.