Review Summary
Average Service Price
Average
Reviews
Interstate move average
23% more than market avg.
Take advantage of customers!
They quote you a low price and then triple it and tell you that if you cancel the move, they will not refund your deposit. Customer service was inefficient and rude.
DISSAPPOINTED, UNSATISFIED, NOT HAPPY AT ALL
They packed everything so badly that all my glassware arrived broken. When I called the company they told me that the glassware was not covered by their insurance. They are unprofessional and irresponsible.
from Las Vegas to Reno
It's been 2 months and still no refund as promised.
They told me that if I canceled the moving service two months in advance, they would refund the deposit. 2 months ago I canceled my move and I still haven't received a penny. They tell me I'm on the waiting list but nothing more. Their customer service is rude and unprofessional. I do not recommend them.
Dont use them!
They broke most of my stuff and only reimbursed me $ 100. It was a total lack of respect and responsibility.
Overpriced lost items and damage
They charged me $ 800 above the price they quoted me. Many of my things arrived broken, and things that had a big sentimental value for me were lost. If you appreciate your stuff, don't go with this company
Pure Garbage
They assured me they weren't brokers but that's exactly what they are. They promised me that they would be available to answer any questions during the process, but once they had my deposit they disappeared. The movers broke a lot of our things and nobody takes responsibility for it.
DONT USE THIS COMPANY THEY ARE LIARS AND CROOKS
The guys who came to deliver our things were a total disappointment. They were rude and disrespectful, broke a lot of my items, and never listened to us. They had a very unprofessional attitude.
Superior service
They were very helpful! They did all the work very quickly and smoothly, and each of their movers was very courteous and friendly. I highly recommend them.
Carter Moving is horrible
Thanks to the reviews, we thought it would be a good experience. How wrong we were. They charged me too many extra fees and they were not careful with my things, and many arrived damaged. Now they ignore my calls and messages.
Worst move in 40 years
They did a pathetic packaging work and damaged my precious antique furniture. It was totally disappointing and it is useless trying to come to a fair resolution with them.
Licenses & Certificates:
Companies that transport household goods within Texas like Carter Moving and Delivery have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.