Review Summary
Average Service Price
Average
Reviews
Interstate move average
1% more than market avg.
Long distance move
A raise required I immediately relocate to New York City. Sunrise Van Lines was hired to handle my relocation. The crew arrived on time, clean, and in uniform. They worked in a well-organized and efficient manner. In my haste, I forgot to include some items in my inventory, so the initial quote went up and was explained to me by the crew chief. In a matter of hours, all of the furniture was pad wrapped and loaded onto the truck. The delivery went off without a hitch, with the furniture being placed exactly where I requested while another crew member assembled the beds. I hope I never have to move again, but if the need arises, I will undoubtedly contact Sunrise Van Lines.
Disappointed
I was supposed to pick up in Hudson, Florida on the 25th or 26th of September and travel to Aurora, Colorado, but I never got a scheduling call. I called them, and they gave me the driver's cell phone number. I called him, and he said I should pick him up in Hudson between 2 and 5 p.m. on September 26th. Never showed up, never called, and when I called the company, I was placed in contact with Ron the dispatcher and he told me that the truck had been delayed and that he would contact me in 30 minutes. He never called back. It is now 9:48 a.m. and there has been no show and no call. Unforeseen events happen, I understand, but there is no reason for no contact. I have no confidence in this business and will not put my trust in them. As a realtor, I would spread the word that this business should be avoided. I should have paid attention to all of the negative feedback.
Professional movers
From start to finish, this business was outstanding. The quote was easy to create and seemed to be very rational. They were very supportive on the phone when we were preparing the transfer and answered all of our questions. On that particular day, the men worked extremely hard while being respectful and courteous. They waited until we got the keys to our new place before assisting us in unloading all of the boxes. During the relocation, nothing was broken or lost. Strongly recommended!
Never hire this company
NEVER EVER use this company! I got my quote from Chris, who never called me back after he took my money. My belongings were picked up on January 9th. The date is February 25th. There will be no shipping. I talked with Ron, and now Jack is answering the phone. They say they will call later, but they never do. Ron and Jack promised me that my belongings will be shipped. They are unable to tell me where the furniture is located or when it will be shipped. Ron told me twice that he'd call me back in an hour. He once said he was in the doctor's office and would call back in two hours, which was weeks ago. I'm in the process of incurring legal fees in order to settle this way.
Pretty good experience!
Sunrise Van Lines assisted me with my move from Tampa to Princeton, NJ. I spoke with Jonnie, one of their sales managers, and he was incredibly helpful in the entire process. My moving experience exceeded my expectations. They provided an accurate estimate and a fair price, the delivery date they provided was accurate, and the overall experience was positive!
Licenses & Certificates:
Companies that transport household goods within Florida like Sunrise Van Lines have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.