Horrible Estimators

DO NOT USE THEM!!! I am beyond furious at Safe Ship. Recently the movers came at 7:30pm (1.5 hours later than agreed upon) and they did not leave until 2am. I have 3 children that this move disrupted in a very harmful way. What upsets me the most right now is that they quoted me 768 cubic feet for all of my things and it was only HALF of what I needed to move. I was only able to get the movers to take the big furniture and even that was 200 cubic feet more than what they quoted me for everything that I told them that needed to be moved. Now I have to make arrangements at the very last minute for everything else that needs to be moved. Not to mention that this is going to cost me about $1,000 more than I was told. I understand if I needed a little more room and they still took everything but I was over and they only took half of what I needed to be taken. Even the driver looked at the list and told me that the estimate was way off. I was very honest and very precise in what I said I needed to move. Especially with QA. Safe Ship is horrible at estimations. They claim to be a veteran owned organization but I seriously doubt that. Safe Ship stabbed me in the back and hurt my children. And they caused me to spend thousands of more dollars than any of their estimations. I also had to get additional storage and hire another mover to help that will drive up my moving costs even higher. DO NOT USE THEM!!!higher.

excellent

Our recent move with Safe Ship was excellent! Our driver arrived at exactly the time promised at packing as well as delivery. He brought two very strong helpers with him. All of the movers were helpful, caring, efficient and strong! Our load arrived in great condition; with everything placed as requested. We discovered that our driver, Brian, had actually moved us to the location we were leaving, making us his first repeat customers! Should we have to move again (I pray, NOT!) we would definitely request Safe Ship, geo van lines and Brian.

Incompetent and untrustworthy

At best, they're utterly incompetent. At worst, they're scam artists who will wait until they have you cornered and extort money from you. I live in a large city with a military base, so I contacted this company in August to schedule a move in October. According to the payment agreement: "Once your payment is processed with us (required deposit amount) we will immediately have our dispatch department initiate the process of locating a licensed and insured carrier to transport your household goods." In reality, I got a phone call the morning of my 48 hour moving window to inform me that they couldn't find anyone to do the move for the agreed cost. So instead of getting everything arranged in August as their own agreement stipulated, they waited until day-of to start locating movers. The woman who called told me I could either try later in the week and hope something became available or pay $500 more to get it done in the agreed upon time frame. I took time off from my job to get my move done. Waiting until the business day prior to tell me would have been questionable, but at least allowed me to get my time and money back from the days off. I certainly was not about to pay $500 more because of their logistical failure. I told them I don't trust them not to pull this exact bull on delivery in order to get more money for precisely zero effort on their part, and canceled the move. They wasted my money, time, and what little sanity I have left.

it worked out

I had to relocate back to nj to visit my father in the hospital. He doesnt have much time left so i scrambled around the internet and eventually found this company through a forum I found on google. I didnt have any time or resources to pack my studio or decide what i wanted to keep or throw away. This company found a moving company for me to pack and ship everything I own. They even packed and wrapped my all in one cpu monitor. I bought my ps5 on the plane with me. I received all of my items 3 days after my arrival in jersey. the delivery of my items was in their estimated time of arrival window. it was pricey but since my all in one cpu/monitor combo in perfect condition so i will give them 5 stars. us millenials cant live without out electronics lol

they moved my stuff across 3 states fast

Safe Ship has been the best moving company, that I have worked with. I have moved 4 times in the 12 years, I'm in the military so every few years I relocate to a new base to train more soldiers. I have used 2 other companies for the other times I've moved. After the lengthy booking process. Safe Ship gave me a delivery window of 4 days, and I received the contents of my studio in 2 days. I didn't move far from my my old home in the big apple so the transit time should be low

i had a good encounter with safe ship

From beginning to end one of the best experiences I've had from office staff to crew. No Problems, on time and did everything we needed. Could not ask for better. Great team of guys. Worked hard to get us moved. Didn't damage anything. It took a little longer and cost a little more, but I didn't mind paying for the convenience of someone else carrying and delivering my furniture. Would use again or refer to a friend. The 2 young men were awesome. I felt bad because the mosquitoes were out as well. They handled themselves professionally and was very efficient.

First Dissapoontment in Supposed “Veteran” Owned Company

Safe Ship Moving Services UTILIZE SERVICES OF THIS COMPANY WITH EXTREMELY CAUTION!!! If you’re looking to pay for services to help relieve the struggles of PCS, this is NOT the place to look! As current active duty service member I try and utilize veteran owned businesses. No different than this circumstance where I needed last minute changes to moving my family from Boston to the Gulf in MS. Things started out great and I was experiencing customer service like no other. Felt like I was listened to, very responsive and I felt confidence entrusting this company with a significant event in my family’s life. Staff members were professional, making me feel valued. After singing contract and delivering my hefty payment, it just went so downhill from there. Moving company that Safe Ship went with showed up on time and were very courteous. After their scan of our home the Movers themselves before starting said they didn’t plan to take a part my kids toys such as dollhouses, play kitchens and other oddly shaped structures as they believed best to keep in tact and would work to load. They really worked hard throughout entire day and as night fell, the truck was full and about 1/4 of my household goods was not in in nor packed up. I called the customer service line and the rep said they would contact me in the morning about what to do. This proved to be false as no one called. I had to call and explain what happened with items still left at my house and how to get them packed up. Again, was told I would get a callback with some type of course of action. 4 hours went by with no communication. Mind you, I am in military privatized housing and am supposed to be out of the home that day. Upon calling the customer service line again, speaking to same rep, the rep sounded like she hadn’t been doing anything about mg situation and asked me to explain what happened again: “Oh, let me contact the moving company and see what the situation is,” conversation like, what have you been doing these last few hours????? It was two more hours, yes TWO, and I hadn’t received any communication when I called again myself. Was told there was no one to come get my remaining HHG and I was literally just left to figure this out on my own. No suggestions, no assistance of ANY kind and sadly, NO APOLOGY. Paying all the money we did, I would expect some kind of customer service that would at the VERY LEAST, provide some option. Calling the next day first thing in the morning a rep by name of Kevin, I feel listened to my struggle and anguish. Said he would work to find someone to get the remaining HHG. Had to sign a new contract, shell out more money ( no other option for rental trucks, or anything to help move me). This rep found a different company to come pack and move our stuff but it would take 1-2 additional days. I mentioned that I was in military privatized housing, but there was another family due to move on, and each day I occupied the house, it cost my family prorated rent. After an entire fay of no communication or any loving service, I moved my remaining HHG items to the curb so I wasn’t bleeding out more money. I let Safe Ship know this happened while they were “maybe” working on case to get a company to move out stuff. This has already been a long review so won’t go in detail how both moving companies Safe Ship “selected” were no where near, “highest of any quality,” but rather convey how so UNDERVALUED and UNAPPRECIATED I felt in entrusting Safe Ship. I respectfully requested my contact info be passed to “veteran owners” asking he/she/them to contact me personally but again, no response. In any review I’ve ever done positive or negative, have I ever encouraged to absolutely NOT USE services but just have to now! Providing my email for an alternative solution should you and your loved ones need real customer service and confidence in a move: [email protected] I GOT YOU!

Don’t Use Safe Ship

You will hear things like “Everything is included.” and “Our customer service will help you all the way.” It’s simply not true. As soon as we paid (a king’s ransom) my agent Tim Leni was gone and done. Customer service did not help us on moving day when the company they booked upcharged to wrap furniture. (Moving blankets are included. Guess what? The wrap that holds the blankets on is not.) This company also did not disassemble any furniture as promised, which increased our cubic feet greatly. The movers were too busy on their phones. Safe Ship “helped” at the other end by explaining why we weren’t getting our things for ANOTHER 24 days. Not actual help. Lessons learned: 30-days free storage means consecutive days. 21-days delivery window means business days, but not really, because the DOT gives movers 30 (remember, these are business days), and évidé they are going to take them. Hire your own movers. Rent a U-Haul. Get a pod. Pay the neighbor kid. Anything would be a better choice than letting Safe Ship turn you over to the mercy of a sub par local mover.

acceptable

The overall estimate preparation, move consultation, explanation of process and charges, as well as, the customer service was excellent. We were contacted at each stage of the moving process and all staff were friendly and punctual. The moving crew was efficient, careful, and professional in all regards. Easiest long distance move pick up we have experienced with over 4 interstate relocations. Clear communication with customer was key.

good

Amazing from start to finish. My husband is very pleased with the services provided by Safe Ship Moving. Everyone that we dealt with from the representative from Safe Ship to the foreman's and moving crew, were very courteous, careful ,and punctual with dealing with my families possessions. At first I was very skeptical reading some of the bad reviews posted online. I read about moving scams and i was terrified to trust someone with our families antiques and heirlooms. I spent about 2 weeks before I decided to go against the grain and contact a moving company and it worked out spectacular. The moving crew arrived in the afternoon right after lunch time and it took them less than 3 hours to completely and safely pack all of contents in the household and load the boxes into their truck. I double checked all my fine china, like plates and silverware, there was 0 scratches and no chipped portions on any of my other antiques. Safe Ship promised me a guaranteed delivery date and time, and all of my items were delivered on time. I received all of my items in one delivery in less than one week, they said I should receive everything in 5 business days and it came in 4 regular days. This company definitely surpassed my expectations.