Review Summary
Average Service Price
Average
Reviews
Interstate move average
22% more than market avg.
Do Not Work With This Company
DO NOT BOOK ANY SERVICES WITH THESE PEOPLE!! They are dishonest and unprofessional individuals. PODS Moving and Storage will subcontract the job to an actual moving firm, and you may not receive your things within the time range you choose. Read the tiny print and give yourself 30 days before receiving anything! They have no sympathy for long-distance movers and will ask for a non-refundable deposit, so you are virtually stuck with them!!
Do not hire them!
When I originally phoned to set up a date for PODS Moving and Storage to come by, they told me one pricing and that they would deliver a completely other size POD. When the date arrived, I was given a little TRAILER that, for whatever reason, cost twice as much as what I was informed over the phone. After the delivery of the trailer, I contacted the office and informed them. They stated that the individual I spoke with was from their sibling firm. So I said, "Why didn't I get stuff from him since that's who I talked to and got a price from?" The individual went on to say that because was unable to attend, they look over my request. Without notifying me in any way that this was done or that the price and size of the transport unit would change. The trailer was too tiny for what we required, and they wanted to charge us $2,000 for canceling the move with them; I refused to pay because they were not the business with whom I had made an agreement. After filing a chargeback and fraud claim with my bank, I was able to acquire a Uhaul for $682 instead.
The made a mistake but fixed it sorta
A few weeks before our move, we changed our plans and decided on a different option. I called Pods and the pod was canceled. That was 11 May. The refund still didn't hit my credit card 15 days later. This afternoon, I called Pods, and it was told that the credit could take up to ten days to hit the credit card. I'm going to have to take that with American Express, I guess.
Insurance is a scam
If you are desperate, get it as long as you don't care if your items get damaged. We moved to Texas from Long Island. We had professional packers packaging our items around the corner with sleeves and boxes so that no shifting was possible. The container must have been "dropped" by PODS after it left our building because all our canteen furniture (value $10 K) had been damaged. We took insurance for the long haul. HOWEVER wouldn't give us a penny when the claim came. Here is fine printing: it has to be an « explosion, fire, lightning, disturbance — weight of Ice, ' the object falling off their roof, ' their building collapsing. ' Don't take your insurance. We were disappointed that every month we paid $49 per container for nothing to protect. We feel the insurance was wrong when your representative said that it was a good idea to take it. What a fuss. What a ripoff.
Bad Communication
Communication was poor (misinformation from two different agents and conflicting information) and my new state was too long to leave my home, even for PODS. Due to changed PODS dates I had to change movers to unload three times or I did not know where the POD was. I could use them for a local move, but never again for a long journey.
They Lie and mislead you
We were told that we had only to give 3 days notice. After that, we were told that it took 30. Now our purchaser is left unmoved and cancel the deal. I've already loaded them and they're told they 're not going to be delivered to my new home for 10 days, and I need things out of my boots. You ought to have told us this up front because I would never have used it. This costs twice the amount it normally costs to move, but I came to realize that there was no one. This is worse than renting an affordable U-haul which I would like us to do now. And they take a number of card up front so that they know that no matter what they do to you, you're hooked. I asked a supervisor above Angel to talk to her and she had no care in the world. She said she couldn't do anything and she said the conversation was over and hung on us. I can't believe a company can continue to make people successful. There are even reviews by people who say they either do not take your driveway deliberately on time, so that they can charge you another month. In all my life, I have never experienced such deceit.
I am not happy!
I'll stick here to the facts to keep things clear. The pod was scheduled for 5/13 in San Diego , CA. The pod was then scheduled to leave immediately for Austin, TX. The date of arrival was 5/23. I called 3 - 5 times from 5/13 to 5/23 to confirm this date and also ask if there was any opportunity for earlier pick - up. There was never a choice before 5/23, but every time the agent confirmed that it would be available on 5/23 from 8 am to 3 pm. I booked movers and all was planned to be removed at around 9 a.m. on Saturday 5/23. In order to ensure all was ready and ready for mover arrivals between 9 am and 10 am, we arrived at the facility around 8:30am There were 4 pods on the parking lot, none of which were mine. We went to the front door and our name was on the access list that day. However, the person with whom we spoke (Steve) confirmed that the podium was not there when I called the dispatch number on the door. He suggested that we call the 1800 number and that he do his best to find the pod. He never called me back and, after trying to call the shipping number 5 times for about 4 hours, I could not reach him again. .I called the 1800 number and talked about an hour or so with another agent. He said the Pod shows it's there, but it's never been checked in. He couldn't call the logistics team because he didn't have a number, so I had to wait till he sent an e - mail and they replied. Three to four hours later, another agent called me and let me know that I could not reach my pod until the 28th. The agent couldn't give me more information other than where my Pod was and should come on the 28th. On 27 May I received my first contact from the Pods "Customer Advocacy Specialist" I just posted what I posted above pretty much. Three hours later, they replied that they would have to investigate the problem further. I sent a follow - up email on 9th June after hearing nothing for about 2 weeks. A few hours later, they answered with a telephone call. They requested detailed expenses. That they would compensate me for $100 per day and any additional costs. Then I added $500, $100 to a Costco blow-up mattress and a few food costs totally about $900. I promptly sent it over to them explaining that the only losses I can add on receipts that I could not work for a few days, start a rent at an empty property, cancel a moving company that, fortunately, did not charge us and risk getting out of the pandemic. So I felt that $900 was great. No contact until 23 June again, so I sent them an e - mail again. They contacted me on 25 June and told me they would call me on 26 June. I just spoke to them today, 6/26/2020 and they said they could do $500 as much as possible. Things happen as we are all human, I understand. However, I don't understand how our personal belongings we entrusted to Pods could not come on time after confirmation. Even though this is the case, the day before we arrived at the facility on 5/23 we were not informed that our joy had not reached. I find it quite inacceptable that our name was printed on the door list at Pods when we arrived on the 23rd, knowing that it was not there either. So everything in this whole thing was a huge mess. I don't understand how such a gross mistake could be made by a business which is essentially a logistics company. I rely on Pods to champion my move and provide a coordinated move with exact schedules. In fact, I received most of the misguided and disjointed communication necessary for a coordinated move. The lack of communication wasted not only the time to plan a move but also to sit in limbo for hours, effectively wasting the entire day. Even after all, I thought an officer at least could let me know where my pod was or talk to someone who could help. However, the agent had no idea or way to find out where the pot was and only had an email to get the logistics team information. All I wanted to find out was a big mistake and that somehow I would receive some remedy from someone in an email later. All this makes me feel like Pods doesn't care for its customers at all. It does not have the capacity to communicate with customers alone, but with each other. There is certainly a lack of coordination and thoroughness within the company's internal processes. All of which now leads to poor customer service and makes me feel really ill-treated and lose of all confidence in the company. There's no reason why a logistics company coordinating personal property movements should let the customer know where their things are and that the best we can do is send you an email in days with someone who can shed some light on the situation. So I told them that it wasn't worth 500 dollars to sign an NDA and would rather share it with the world so that other people don't have to deal with the company.
late to drop the pod off
It was five hours late to drop the pod and the pod could not be delivered at the original date magically. It's trash and you get what you 're paying for. Thanks to PODS, you can't expect to be with zero furniture or things in slide to our kids in our new home.
Do not use pods
My pregnant wife and I went from midwest (NE) to the East Coast (CT) all over the country and decided to use PODS to move our items. We have the date planned to drop our POD for about 9 weeks in advance. He made the deposit early and made sure all was in place because it was time-sensitive. As I lived on the East Coast (looking and working for our new apartment) I had to fly back to Nebraska to load our items in the 3-day window, 9 weeks in advance, which is scheduled. Not even 48 hours prior to the schedule, PODS called and said they never could drop PODS into our region that day. Why didn't it tell me nine weeks ago? Why did nobody catch this and call me before 48 hours of my scheduled move out at any time?
M experience with pods
I moved out of West Virginia and was planning to work with a professional Moving company. When I received quotes I decided I wanted to save money to work with pods instead of paying movers. First, they didn't deliver My pod on time so I did not have enough time to load it. They lied about when they would be there. They claimed their truck broke down. Second, the pod was busted and you could not shut the door so when it rained my items got wet and ruined. I called them and customer service did not care but at this point, I still had to move and was already late leaving. When I received my items everything was everywhere. I do not know who drove this truck but he must have not know how to drive everything was smashed its as if the driver slammed on the breaks multiple times. Do your self a favor and do not work with pods
Licenses & Certificates:
Companies that transport household goods within Florida like PODS Moving and Storage have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.