Review Summary
Average Service Price
Average
Reviews
Interstate move average
54% more than market avg.
Dreadful move
This is the worst moving company... don't go with them because of the phony promises they offer you before you schedule your move. The largest fraud company and cheats have several hidden expenses. They don't transport your products directly; they pass them on to someone else, who then passes them on to someone else, and so on... and who knows how many hands they pass through. When you receive your products, they are completely ruined. They aren't even worth a thing. They fail to deliver the items on the specified date. For the 10 days, they detained my staff, I was actually under psychological duress. They did not mention charging me for the eleva in my first agreement. And when they arrived with my things, they informed me that they would charge an additional $175 for the elevator, bringing the total to $300 for a 100-foot carry. They left my belongings in front of my storage entry door, and I had to relocate everything myself to prevent further hidden fees. Overall, they cost me $1800 for 400 miles of trip and 75 cubic feet of space, and I lost my peace of mind for 10 days as a result of dealing with this organization, their brokers, and drivers.
I will never desire for anybody to suffer a nightmare like this.
Extremely inexperienced individuals who are unconcerned about the property of others. Items worth more than a thousand dollars were broken by the movers, including an outdoor table and chairs, a washing machine and dryer, a large dining table and seats, and a bed frame and drawers. The aforementioned goods have several scratches, dents, and chips.
from Tucson to Phoenix
People Who Really are Terrible
When I complained about the move and was looking for a resolution, the owners screamed profanities at me. I was blamed for the owners' failure to make the appointment appropriately, the relocation taking too long, furniture breaking, and their lack of preparation. My call to them was not to argue or to want anything other than the completion of the booked and paid-for transfer. My husband slapped me and screamed at me. Good luck if you continue to utilize this firm after that!
Worst service ever
I very rarely move... I'm not sure how these leeches came to me, but I bought them for sure. Schedulated 3 weeks in advance. It was all Yes Yes, and more Yes, until within a week of the move. Then no contact, no response, nothing. Three days before the 'Software' miracle crash occurred. The weakest excuse on this planet. Left high and dry to be out of residence on a very specific timeframe. I'm never going to move again. These guys have been schooling me.
Highly recommended
Horizon Van Lines has provided you with the service of a dream. It helped me move my house in a hurry. I am so pleased that I have chosen them from so many companies to help me. They came and moved my house in a cling, literally, and nothing was broken or toothed or anything worse. Just kindly tell your drivers to drive slowly, as it can be risky and dangerous. Other than that, everything was smoothly.
Good movers
They arrived early, were super respectful, well equipped, and finished the job half the time we expected. They took great care of our furniture and, as far as I can tell, nothing was broken. The best set of guys ever got. I'd recommend it to anyone, and I'd only use it again if we moved.
Awesome experience
I've got nothing but good things to say about the people there. They were really responsive, quick and efficient to help with all my stuff! I'm really glad that I was recommended to use them. I feel like it saved me a lot of time and money. I would definitely recommend Horizon Van Lines to anyone who needs the service and enjoys being treated like a valuable customer.
Thank you Horizon Van Lines!
Leaving aside a small scratch on my grandfather's watch, this company did an excellent job. I have already moved several times and it has always been an unpleasant experience but with Horizon it was much more peaceful. Even the owner repaired my watch without extra charge, he was very considerate.
Last Minute Move
After my initial move company canceled me on the day of the move, Horizon simply saved me. They completed our move quickly and efficiently for a fair price.
Scammed
I had to hire another company to finish my move because they literally disappeared after charging me the deposit. I was never able to contact them again.
Licenses & Certificates:
Companies that transport household goods within Florida like Horizon Van Lines have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.