Grace Moving Company LLC


Based on 28 reviews



Review Summary


Average Service Price


5
4
3
2
1
1.2
Average
28
Reviews


$ 5558
Interstate move average
45% more than market avg.

Bruce
June-26-2023
Interstate move
from Bowie, Maryland to Quincy, Massachusetts



Horrible service

I had agreement and paid thed for pickup and delivery of 35 items. They didn't pickup on the agreed date. Then they contracted out the job to another company and didn't notify me of it. Then the contracted showed up and ony took 7 items from the list of items i agreed with the moving coordinator that will be picked. They never return any of my calls or text mesaage. Don't use this company they are frauds. This was the worst company I have delt with. They never answer their phones only to take victims money. Buyers. beware


Service cost: $3500

Move Size: 4 Bedroom Home


Jason
December-13-2021
Interstate move
from Carson City, Nevada to Newark, New Jersey



Rip off

Never utilize this total rip-off firm. They make no actual movement. They will not refund your money and will make excuses and do not give you anything of your belongings, I think that they are a scam company, jokers, and thieves, this is s fake moving company for me


Service cost: $3250

Move Size: 2 Bedroom Home


Brandon
December-06-2021
Interstate move
from Twin Falls, Idaho to Atlantic city, New Jersey



Awful service

Horrible experience. There was no place on the vehicle for my belongings. It was said that there was ample space, but it wasn't even close. Terrible customer service; refused to assist with the procedure. I still haven't received my items. Today I'm going to the Better Business Bureau.


Service cost: $3000

Move Size: 2 Bedroom Home


Jacob
December-06-2021
Interstate move
from Columbus, Ohio to Orlando, Florida



Devastating move!

There are no stars. To be allowed to review, I had to give one. They put us in touch with Grace Moving, who STOLE all of our goods and ripped us off for extra money. Grace Moving kept the thousands of dollars we paid them for the right of having our furniture and possessions stolen. Devastating!


Service cost: $2012

Move Size: 2 Bedroom Home


Stacy
November-03-2021
Interstate move
from Bakersfield, California to Norman, Oklahoma



My move was a nightmare

Our dealings with this firm were a nightmare. They lied to us about the pricing, their capabilities, dependability, drivers, equipment, employees, customer service, and other things. They didn't show up when they said they would. When they finally arrived, they wanted more money for less stuff, destroyed our home and furnishings, as well as wardrobe boxes and other boxes. They did not deliver on time. When they did deliver, they arrived with a one-man team, did not reassemble any of the furniture, brought defective boxes, broke/scratched furniture, and left boxes outside on the driveway. We made touch with them. They apologized and blamed everything on the driver, whom they said they dismissed after we were fired. We were instructed to file a refund claim. Yes, we did. We were presented with a modest settlement offer, which we turned down. We were advised to seek arbitration. They merely continuously directed us to contact other firms in order to resolve the issue. On the phone, they are unpleasant and quite unprofessional. They are, at best, con artists who couldn't care less about giving honest, helpful customer service. Do not, I repeat, do not engage this firm for any type of relocation. You will be sorry.


Service cost: $4100

Move Size: 2 Bedroom Home


Milana
November-02-2021
Local move within California
from San Diego to San Francisco




Poor service

If I could, I would give them a "0" star. They arrived one hour late using a "rented" truck). There was no response from the team or the main office. On the day of the transfer, all attempts to contact the office were received with voice mail, which has yet to be answered. The first 15 minutes were spent organizing/preparing the boxes and other stuff already on the truck in order for my items to be loaded. I was paid $99 per hour (for a four-man staff of whom only three worked and the other "supervised"), which means I spent $25 watching them perform something that should have been done before they arrived. I was "asked" to pay and sign a slew of paperwork before they could finish the transfer. I was hesitant to do so, but being a single woman and having to deal with four men while relocating was scary. Finally, they did not complete all of the hours/time I was invoiced for, and they destroyed my property and personal stuff. Don't be fooled by celebrity endorsements; they just suggest that you have to be "famous" to obtain exceptional treatment.


Service cost: $600

Move Size: 1 Bedroom Home


Ryan
November-02-2021
Interstate move
from Los Angeles, California to Cleveland, Ohio



Dreadful service

The receptionist or coordinator is impolite and disrespectful. We don't know where our items are right now, and we're not sure when we'll get them. It's been 14 days, and we're still staying in a motel, expecting to receive our stuff soon. This firm is not legitimate and is a rip-off. Never, ever utilize these services!


Service cost: $5320

Move Size: 3 Bedroom Home


Lauren
October-29-2021
Interstate move
from Jacksonville, Florida to Indianapolis, Indiana



items were missing

I was guaranteed two things: At least 24 hours notice of delivery; and no cash payment was asked for anything. Months later, the mover contacted to say he'd be there in two to three hours and demanded cash payment. I flatly refused. Following a major delay, the mover contacted again with two hours' notice, urging that I take delivery that day and pay a $300 "redelivery" charge. The firm then informed me that I would be given ample notice and would not be charged a "redelivery fee." The following time the mover called, he gave me three hours' warning and demanded that I pay the redelivery and storage expenses in cash.


Service cost: $8500

Move Size: 2 Bedroom Home


Kingston
October-26-2021
Interstate move
from Cleveland, Ohio to Boulder, Colorado



Do not hire them!!

DO NOT USE THIS COMPANY AT ALL. Our possessions would be delivered in 7-10 days, or 6-8 business days, as Grace Moving Company LLC claimed (and our contract required). We are now on day 18 of being without our goods, with no delivery date in sight. Customer support at Grace Moving Company LLC can only inform us that our things have arrived at the destination warehouse and that they are attempting to contact us. They wouldn't allow us to contact the warehouse or even find out where it was. It took many phone calls from both me and my fiance to even get Grace Moving Company LLC to pick up the phone and dial the warehouse number. To say we are upset would be an understatement since we are now living and working in an apartment with only a blow-up mattress as furnishings. So, if you value your stuff, stay away from this firm.


Service cost: $3250

Move Size: 2 Bedroom Home


Bryson
October-26-2021
Interstate move
from Boulder, Colorado to Ogden, Utah



Atrocious service

I was relocating from Colorado to Salt Lake City and found the salesman to be quite helpful and truthful. They sent me a container that wouldn't close and didn't care that it was going to rain and would leak into it. It was necessary for me to tarp it myself. When I arrived to pick it up, the driver stated that they had a lot of containers that don't close. Another surprise is the storage cost,' which the 'honest' salesperson assured me was already included. I asked him directly if it was included in the price. The entire pick-up process took four phone calls and continual disinformation. The delivery time was almost the same because they promised 8 a.m. and then told me it was an estimate after I contacted them because they didn't show up. That means I had a moving team waiting for them, and they really showed up! Be aware that if you contact Grace Moving Company LLC, you will be speaking with someone in Florida or somewhere in the south who is only staring at a computer screen and has no genuine information other than the script they are provided. They're only doing their jobs; the problem is the middleman.


Service cost: $2500

Move Size: 2 Bedroom Home


Licenses & Certificates:

Companies that transport household goods like Grace Moving Company LLC have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.


ICC MC number: 189642
USDOT: 70719