Moving Company Woes

I definitely agree with many others that have left bad reviews about this company. They are a broker who “low balls” an estimate to get you to sign a contract, which is supposedly a fixed cost deal. However, on the day of your pickup, when the folks responsible for packing and loading your stuff show up, you are informed that you will have to pay substantially more due to the size of your load. And 50% must be paid immediately IN CASH before they will start loading. The other half will have to be paid IN CASH upon delivery. For me, I had no choice but to press forward - if I cancelled out of the deal I would forfeit the substantial deposit I had already paid, of course - per the contract. I was prepared to pay $600 on each end but that ended up being $1500. How do you get $900 more in cash after 5 PM on a Friday night, with daily ATM limits, etc… Worse yet, they wanted to deliver on the following Monday, when I wouldn’t even be on site yet. I specified Tuesday or later from the very beginning on all the documentation they required me to fill out. To top it off, Monday was a Federal holiday so how could I could get $1500 in cash from a bank or USPS in order for them to be willing to unload the truck. I wanted to use a credit card at pickup so I could swallow this more easily and preserve my cash for the delivery. They wouldn’t let me do that, even though the documents I signed said that I could. The truck they showed up with was not quite big enough so I still had more stuff to move - that forced me to schedule a UBox to be delivered and packed on Sunday, costing me an additional $1100. One expensive and painful ordeal, for sure - started at $2200 but ended about $5000. The rest of the story is that the truck so carefully packed at pickup (no complaints against them) was unloaded and transferred to a larger moving truck (ironically, which would have been plenty of room for my “extra” stuff). When it arrived some of my stuff was damaged and missing, most definitely during this transition. I am now following up on this disaster and hoping to help others avoid a similar tragedy. If all moving companies conduct themselves in similar fashion, they should ALL be put out of business for predatory and deceptive business practices. Warning - Do your homework before hiring any movers!

Nightmare Moving Experience

I had the absolute worst moving experience using this company. I was assigned Express Movers as the actual moving company and when I tell you, these people are completely dis honest and they all have to be in cahoots. I was quoted and signed for $3300 in moving expenses and Express shows up to my door asking for double the day of the move! We then worked the price down but still ended up paying $2000 more than originally quoted due to “extra packing materials” It took them 35 days to deliver my things! Once delivered, they left all of the packaging boxes in my driveway. They couldn’t even take the trash with them! At least they showed me what I payed the extra $2000 for (the tv boxes I purchased) Absolute joke of a company! Stay away!!!!!!!!!

Beware of AEY Logistics!

Beware of AEY Logistics!!! I recommend a very detailed research about this company before contracting them so you don't have the same bad and terrible experience we had with them. We feel we were scammed. It is our personal experience, it doesn't mean it will be your experience too. But my advice is simple: Beware! AEY, they are brokers, so they are a third party company that acts as a moving coordinator between you and the moving company (the actual carrier). That's ok. BUT, in our experience with AEY, this company, they give you a quote with a much lower price than the price they know the actual movers (carrier company) will charge you. How they do it? You provide them a list of your inventory items and they give you a quote where the price is based on the cubic feets that your stuff would occupy on the truck. They underestimate the cubic feets so the price shown would be much less that the actual real price you'll get when the movers, on the actual moving date, verify the quote. In this way they get the business from you because they are "offering" a "very competitive price" and the price appears to be lower than other companies!!! But is not!!!! In our case, they estimated 528 cubic feets when the real cubic feets were 800. Original estimate was $2,618 and the real price was $3,978. $1,360 more than the original price. And our stuff (only 50 items) were mostly boxes and we provided them the actual exact measures weeks before the moving date. And this situation is incredible because I sent an email to Dan, the salesperson, asking if the quote could change during carrier pickup and he answered the email saying that "the only way the quote could change is if you add or eliminate items from the inventory". And we didn't do any changes. And 2 weeks before the moving date Tommy from Quality Assurance called us and we sent him an email with our inventory and final count of boxes. Tommy said they do the QA to assure they separate the needed space on the truck and "avoid you extra charges". OMG, Dan and Tommy! In our personal experience with this company AEY Logistics, if you need a solution for a situation like this, they will avoid you and they will not be answering your calls or providing a solution. I asked to talk with the Customer Service supervisor, they told me it was Jeff. He could not help. I asked for his supervisor. He said that the supervisor was Edwin. But when I spoke with Edwin he said that he was the Operations Manager and that he was going to provide a solution because he was the decision maker in the company. Then, when Edwin disappeared after told me he was going to call me next day, I spoke with Olivia and she said that Jeff was not the Customer Service supervisor (I should have known that!, he was supposed to be the Customer sservice manager, you know customer service skills!, but Olivia said he was someone from Dispatch. I'm also confused because in a business social network said that the Operations Manager is Steve Shelly and not Edwin. And Edwin identified Mr. Shelly as the owner. So, I tried to contact the owner thru that business social network but he didn't answer. I would never recommend this "company" to anybody. In my experience, once they get the business, they disappear. 0 stars to Sales, 0 stars to Customer Service, 0 stars to Quality Assurance and 0 stars to Operations.

Moving bad experience

Not sure how there are so many good reviews. This company are extremely unprofessional and say one thing then do something else. Extremely poor communication and not a company I would recommend to anybody wanting a stress free move, as my experience has undoubtedly not been professional in any way.

Bad Experience, unresponsive and misleading

Truly terrible experience with AEY. I had two separate phone calls where I inventoried every single item I was moving, and when the movers arrived they told me my total would be double the amount I was quoted. The mover told me he was “required by law” to charge me a fee for having a long hallways, but that he wouldn’t write it in if I would give him a big tip. He refused to take four furniture items that were included in my inventory. When I spoke to an AEY representative (Edwin) on the phone, he said this was a third party company and he would get it cleared up immediately. That was five days ago. I’ve sent emails and called several times and can’t get an update on my delivery, final bill, or current location of all of my belongings. I would encourage anyone looking for a moving company to look elsewhere.

Great job!

James directed our group, and they did an excellent job. Overall, they were punctual, swift, cautious, and nice! It was a difficult job, especially on a hot day, yet they were unaffected. Their website offers real-time crew tracking on the day of arrival, which is unusual for a moving business. I would strongly suggest AEY Logistics to anyone searching for a reliable mover at a reasonable price.

Excellent service

The boys were fantastic; they kept stopping me from carrying anything and were content to move everything themselves. They were extremely diligent and packed the truck quite properly. Overall, excellent service. I would definitely hire them again, and recommend it to everybody!

Seamless move

I chose this firm based on the quality of previous great reviews, and I am quite satisfied with my experience. Michael and Edward were fantastic. They got directly to work, made me feel better about a peculiar unloading issue at my new building, and assured me that everything was under control. They worked quickly and efficiently, and they adapted the furnishings in my new house just as I requested. They were also incredibly nice and respectful, making me feel at ease and calm in the middle of a difficult circumstance. I hope I remember how stress-free this experience was.

Well done

They arrived on time and were quite efficient. They worked fast and professionally. The price was just as expected. There was no damage or breakage. They were very careful with my possessions and did not damage a single item while climbing my stairs. Moving is always difficult, but the AEY Logistics and team made everything really smooth and easy, and I was able to relax. I strongly suggest it!