By Admin 3 August, 2022

Insider Details

The kinds of things that come to mind when considering moving companies are typical: What is the company name? What services do they provide? How much do they cost? All are very relevant questions, but the “it” factor is oftentimes in the details. If you are a shipper with a move on the horizon, you probably noticed some similarities in your estimates. They all look like they were generated in basic html from 2005. You may find a few gems with a layout that matches more modern standards. Pay closer attention to these estimates. When you put them side by side, you’ll find not only a difference in aesthetic but also in the data.

 

The Manifest

It’s important to understand that when you provide a list over the phone or a video of your household goods to the moving salesmen, they are entering those items by selecting from a stock inventory list in their system. These items vary from system to system by as little as a few cubic feet to upwards of a dozen or more. Due to this reality, after an entire inventory is entered, you will experience some serious margins of difference. It’s often said in this business, “but I told everyone the same list." From that moment, it becomes more of a leap of faith than a calculative decision for customers. It’s crucial that you compare the estimates side by side. An outdated estimate layout is a sign that their image is not the only thing that’s outdated. These companies likely have not updated their inventory list and, as a result, are lowballing customers by an average of 10–20%. Find your closest 3 estimates towards the top, as leaning towards the bottom is like cutting off the nose to spite the face. These outdated inventory lists don’t factor in variables like how pieces will stack in an enclosed trailer and the dead space they will occupy.

“Hidden Fees”

The worst kinds of fees are the ones that were never hidden but felt like they were. Moving companies are required to list all possible fees on their contract. This includes stipulations for bulky items, shuttle services, long carry fees, and more that could affect the outcome of your price by up to several hundred dollars. You can avoid being swooned by pushy salesmen if you pay close attention to the estimates. Newer software is programmed to automatically factor in pricing for bulky items, additional stops, packing, and more. They also come with backend features that automatically ping managers for concerns and create bumpers within sales to operate, holding them more accountable than ever.

Showing Face

While it is not the end-all-be-all, having a more presentable estimate page is a sign that the company deeply cares about their presentation and sales functionality. This is a great sign that the company will go above and beyond to maintain its image and reputation. An older or less aesthetically pleasing estimate can be an indicator of a company's becoming complacent, which typically comes with a snowball of that attitude throughout the company personnel. You shouldn’t judge a book by its cover, but this is moving, not a book.

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