Moving is stressful…Five Star made it easy

They say moving is one of the most stressful times, having just moved cross country I can confirm. However, Five Star Moving made it as easy as possible. From the very beginning through delivery, Five Star was with me the entire way. They truly delivered a “Five Star” experience for me!

The very worst move I have ever had

It has taken me a long while to write this review (6 months). I am just so disappointed in Five Star Moving Company. I thought they were sincere regarding their marketing statements and offer of help; but they are just another company all about profits with what seems to be very little regard for their customers and providing a quality service. You are not contracting with a company who has your best interest at heart. They do not seem to understand that their customer base is already stressed out and desperate to believe everything they tell you when trying to get your business. I can tell you if you decide to contract with Five Star Moving Company make sure that you have the sales rep go paragraph by paragraph with you because they quote their contracts quite often when problems arise. Make sure you ask them what to do if the carrier who shows up has no tools to dismantle furniture, no moving quilts for furniture and they want to double the cost. Also, don’t let them talk you into overestimating the final quote. They charge you if you change that first quote even if the sales rep told you to overestimate so I could get a refund if the cubic feet was over. Get it in writing as to how the size of the load will be verified legitimately and accurately. Make sure you get a list of their 4-5 star only carriers to research and put in your contract that if it’s a less than 1 star carrier who shows up, you send them away and demand your fee to 5 Star returned in full. Make sure you know the name of the carrier who takes your load as soon as they have it and don’t accept any carrier whom you find sketchy or 24 out of 25 reviews are horrible; no matter how many times they reassure you it will be fine. Make sure you read every line of the Rights and Responsibilities pamphlet you are supposed to receive prior to you signing the contract. There is so much more I could say. I was financially devastated by the disaster of a move they provided for me. I can’t even get the carrier they contracted with to pay the reimbursement for damages that his insurance company told him to pay. 5 Star said they would put pressure on them to pay, but I haven’t heard from them since they found out how much I’m owed. I assume they couldn’t convince the carrier to pay either. I guess the summary is, ask how their carriers are vetted, read everything twice and do your research on the carrier they say is coming to pick up. I had very nice furniture in pristine condition and now I have an apartment filled with thrift store furniture with every piece having some damage. Also, make sure you get full value insurance. I’ve made many moves in my years and never had damage issues; never had any claims. This was worse than anything I could have imagined. Don’t settle for less than exactly what you are paying for. Personally, I will never use a broker again.

Mover Be Ware

Broker Not a Moving Company Worst Experience I have ever had with a so Called Moving Company. Five Star, However you need to Look at their reviews and The BBB. Make you up a Binding Moving Estimate, Get your Deposit and then they Run. No Refund on Your Deposit, even after You Email Customer Service within 48 hours. No Email and T

Customer Service

I ended up going with this company solely because the customer service was great. I originally spoke to the sales rep Justin, who is very good at what he does. All my questions were answered very clearly. The moving company they sent to my home also did a great job. I will using you guys again in the near future.

Incredible Customer Service

I recently moved from Boston to New Jersey for a new job, and I spoke with Justin on the phone. He was extremely good with helping me out and definitely took the stress off my plate. When I had questions on the day of the move, they were also there to pick up the phone and guide me through some of the details of being picked up in Boston. Thank you team for the help!

Best movers ever

I hired Five Star Moving. I moved to Texas for a job relocation and couldn't be happier. They took care of everything from start to finish. Excellent customer service with no hidden fees. Let's hope I don't have to move again, but if I do, Five Star will be my first choice.

Professional movers

They were the most professional movers we've ever worked with. They were courteous and considerate, as well as quick and cautious with our belongings. Everything was properly wrapped, there was no damage, and they even assisted us in packing a few last-minute items. Even with a significant discount, the overall cost of the move was considerably less than any other estimate we had received. Thank you!

Very Happy!

Used Five Star Moving to relocate my mom. Everything went off without a hitch. No complaints, my moms items showed up without damage. Customer Service was where they really shined, always picked up the phone, very knowledgeable and professional. I'd use them again.

Great Moving Job!

I am very impressed with the services I have gotten. I am only a single man that has 2 kids and no way can I handle this move on my own. After being contacted by the 5 Star team I was very very comfortable know I have my move taken care of. The mover did a great job in packen up all my things I am more then happy. If you are looking for a good company to take care of your thing Five Star is the one! Thank so much to Austin and the manager Thomas!

5 Stars for a Reason.

They helped me get ready for my first ever long distance move. I was stressed, anxious and unsure of what to do - but 5Stars gave me the advice and services I needed. I didn’t know how to even go about moving But they answers my questions and held my hand. I was honestly freaking out,but before all of this was said and done I was rest assured and all my family’s belongings made it to our new house in 10/10 condition and the guys were so friendly the ENTIRE time. 10/10 would recommend to a friend.