Hidden Charges

I was quoted one amount, then at quality assurance call it jumped $2000. They said for cubic feet. Next the carrier showed up and there are additional “packing charges” -like $25/item they shrink wrap. I was assured by the estimator at the first call that they don’t use shrink wrap or bubble wrap-only blankets. All these additional charges should be revealed up front. The local packers were amazing!

Upset with the move

They DO NOT inform you that they would subcontract your move to a fly-by-night moving company. They require that you give them thousands of dollars as a deposit over the phone. The movers ask you to pay in cash before they will load or unload your belongings. The actual cost is significantly higher than what was estimated. They will deliver your stuff weeks after you arrive at your new location, so bring at least a week's supply of clothing and everything else you will need to survive in the meanwhile. The moving truck, as well as the blankets, were dirty. Everything was contaminated by the dirt. The items were shattered and damaged, yet they will pay.60 cents on the pound. The WORST moving experience I've ever had.

Good move

Because the other moving company I use for cross-country relocation was not available to move in my route on short notice, I contacted Charter van lines. They  assisted me with the booking, and I had my items picked up and dropped off by two different moving firms. The movers knew what they were doing, and the owner called to make sure everything went smoothly. I am pleased with their service.